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Partnership Manager- Merchant Partnerships & Loyalty

PayTech Group
Doha, QAT
Contract
Senior
2 days ago
Merchant AcquisitionPartnership ManagementNegotiationLoyalty Program DesignData AnalysisCRM
Free

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Merchant AcquisitionPartnership ManagementNegotiation
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Purpose of the Project

  • The client is strengthening its Loyalty function by embedding a dedicated Partnership Manager to accelerate merchant ecosystem expansion and drive commercially impactful cardholder offers.
  • This role sits at the intersection of commercial strategy and execution owning the end to end merchant partnership lifecycle from sourcing and onboarding through to ongoing optimisation.

Key Activities

  • Merchant Acquisition & Onboarding (~35%) Source, evaluate, and onboard new merchant partners across retail, dining, travel, e commerce, and lifestyle sectors.
  • Relationship Management (~25%) Serve as the primary point of contact for existing merchant partners; conduct regular business reviews, resolve issues proactively, and identify upsell and cross sell opportunities.
  • Offer Design & Commercial Negotiation (~20%) Design, negotiate, and optimise merchant funded offers, cashback structures, and loyalty rewards that drive cardholder engagement and measurable spend uplift.
  • Market Intelligence & Competitive Benchmarking (~10%) Monitor competitor loyalty programmes, emerging merchant categories, and regional consumer trends across the Qatar and broader GCC.
  • Cross Functional Coordination (~10%) Collaborate with product, marketing, digital, risk, and compliance teams to ensure seamless offer execution, regulatory alignment, and go to market delivery.
  • Identify, negotiate, and onboard new merchant partners across diverse sectors (retail, F&B, travel, entertainment, e commerce), ensuring each partnership aligns with the client's strategic objectives and target cardholder segments.
  • Build and maintain strong, long term relationships with existing merchant partners acting as their trusted point of contact, driving satisfaction, retention, and incremental commercial value through regular performance reviews.
  • Design, implement, and optimise loyalty offers and merchant funded promotions, leveraging data driven insights to create compelling value propositions that increase cardholder engagement, activation, and spend.
  • Lead commercial negotiations with merchants to secure favourable terms (revenue share, exclusivity, co funding), ensuring compliance with Qatar Central Bank regulations, card scheme rules, and internal risk policies.
  • Track and analyse the performance of merchant partnerships and loyalty initiatives against defined KPIs, producing regular reporting with actionable recommendations to refine strategy and maximise ROI.
  • Conduct market research to identify emerging trends, new merchant categories, and competitive offerings within the Qatar and broader GCC, translating insights into a prioritised partnership pipeline.
  • Collaborate cross functionally with product, marketing, digital channels, CRM, and compliance teams to ensure end to end execution of partnership initiatives, from offer design through campaign delivery and post campaign analysis.

Knowledge and Experience

  • Merchant acquisition, partnership management, or business development within card issuing, acquiring, or payments
  • Loyalty programme design, management, and optimisation (points based, cashback, merchant funded offers, coalition models)
  • Understanding of interchange economics, scheme rules (Mastercard/Visa), and merchant funded offer mechanics
  • Banking, payments, fintech, or card scheme environment
  • CRM platforms (Salesforce, HubSpot, or equivalent) for pipeline and relationship tracking
  • Loyalty management platforms (e.g., Comarch, Collinson, Giift, Novus Loyalty, or similar)
  • Campaign management and offer publishing tools
  • Data analytics and reporting tools (Excel advanced, Tableau, Power BI, or equivalent)
  • Familiarity with digital channels (mobile banking apps, e wallets) for offer distribution
  • Excellent negotiation, presentation, and interpersonal communication skills
  • Strong analytical and data driven decision making capabilities
  • Ability to manage multiple partner relationships and competing priorities simultaneously

Mandatory Skills

  • Previous experience within banking, cards & payments, or fintech non negotiable for understanding scheme dynamics, interchange, and cardholder value proposition design
  • Proven merchant acquisition and partnership management track record must demonstrate experience sourcing, negotiating, and managing commercial partnerships
  • Strong analytical capability ability to interpret performance data, identify trends, and translate into actionable partnership strategies
  • Professional English fluency required for all internal and external stakeholder communication

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