Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks an experienced Technical Advisor to serve as the BYD technical expert in Dubai. You will provide advanced diagnostic support, interact with customers, and guide technicians to ensure first-time-fix excellence.
Key Skills for This Role
Responsibilities
- Engage directly with customers to understand and verify advanced vehicle concerns
- Conduct vehicle inspections and road tests to confirm reported symptoms
- Communicate diagnostic findings and repair solutions to customers
- Ensure warranty repair processes follow manufacturer guidelines
- Review and validate warranty approval reports submitted by diagnostic technicians
- Ensure timely submission of supporting documentation for warranty claims
- Analyze technical reports and communicate outcomes to workshop teams
- Act as workshop technical leader, providing coaching and guidance
- Ensure diagnostic tools and equipment are available, operational, and updated
- Conduct regular audits of diagnostic tools and equipment
- Ensure compliance with HSSE, 5S, and workplace safety standards
- Partner with Al Futtaim Automotive Talent Centre to assess and develop diagnostic technicians
Requirements
- Degree or High School Diploma in Automotive Technology or related field
- IMI or equivalent EV/PHEV certification preferred
- Valid UAE Driving License
- Minimum 5 years experience in automotive dealership workshop environment
- At least 2 years in similar Technical Diagnostic role or 3 years as Diagnostic Master Technician
- Excellent verbal and written communication skills in English
- Arabic language skills highly preferred
Full Job Posting
Overview of the Role
- We are looking for an experienced Technical Advisor to serve as the BYD technical expert within our workshop operations.
- Provide advanced diagnostic support to Service Advisors and Technicians, ensuring vehicle concerns are accurately diagnosed and resolved right the first time.
- Interact directly with customers to understand and verify vehicle symptoms, conduct road tests where required, and guide technicians through complex repair processes.
What You Will Do
- Engage directly with customers to understand and verify advanced vehicle concerns.
- Conduct vehicle inspections and road tests to accurately confirm reported symptoms.
- Clearly communicate diagnostic findings and repair solutions to customers.
- Build customer confidence through professional technical consultation and effective concern resolution.
- Contribute to enhanced customer satisfaction and loyalty by ensuring first time fix outcomes.
- Ensure all warranty repair processes are followed in accordance with principal and manufacturer guidelines.
- Review and validate warranty approval reports submitted by diagnostic technicians, ensuring accuracy and completeness.
- Ensure timely submission of supporting documentation required for warranty claims.
- Analyze technical reports and communicate outcomes to workshop teams.
- Act as the workshop's technical leader, providing coaching and guidance based on information received from Head Office and the Principal.
- Ensure all diagnostic tools and equipment are available, operational, and updated according to distributor and manufacturer standards.
- Monitor and maintain workshop diagnostic equipment to ensure maximum reliability and efficiency.
Required Skills To Be Successful
- Advanced vehicle diagnostic and troubleshooting expertise.
- Strong customer engagement and technical consultation skills.
- Excellent analytical and problem solving abilities.
- Continuous improvement mindset with a passion for technical excellence.
What Equips You For The Role
- Degree or High School Diploma in Automotive Technology or a related field.
- IMI or equivalent EV/PHEV certification is preferred.
- Valid UAE Driving License (mandatory).
- Minimum 5 years of experience within an automotive dealership workshop environment.
- At least 2 years in a similar Technical Diagnostic role, or Minimum 3 years as a Diagnostic Master Technician.
- Excellent verbal and written communication skills in English.
- Arabic language skills are highly preferred.
Additional Internal Information
- Reports to: Workshop Supervisor
- Band: E
- You must have been an Al Futtaim employee for at least 18 months in order to be considered.
- You must inform your HRBP in confidence of your application.
- Please note that this vacancy may be advertised externally in the next week so apply without delay.
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