Technical Account Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Hays is seeking a Technical Account Manager (Arabic speaker) in Dubai to own post-sale success of enterprise customers, translating business goals into scalable solutions.
Key Skills for This Role
Responsibilities
- Be the technical POC for a portfolio of B2B accounts; drive onboarding, adoption, and renewals
- Lead workshops; capture functional/non functional needs; document integration, deployment, and reporting requirements
- Produce HLD/LLD (auth, data flows, queues, webhooks, ETL, observability)
- Deliver end to end integrations (REST/GraphQL, webhooks, OAuth2/JWT, versioning, error contracts)
- Plan/support installs on on prem/private cloud (VMware/Hyper V/KVM) and hybrid topologies (site to site VPN, IP allowlists, proxies)
- Write/review SQL for validation, transformations, troubleshooting (joins, window functions, indexing); support data migrations and performance checks
- Translate business questions into Power BI datasets and dashboards; design data models (star/snowflake), define KPIs, and implement DAX measures and Power Query transformations
- Configure On premises Data Gateway, schedule refreshes, implement row level security (RLS), manage workspace/app deployment, and advise on governance standards
- Support Power BI embedding, token/auth patterns, and usage via REST APIs where applicable
- Build plans, test strategies, acceptance criteria; coordinate internal and customer teams to hit milestones
- Triage API/infra/BI issues via logs/metrics; drive RCAs and communicate status clearly
- Feed product requirements; create runbooks and customer facing guides; lead workshops and QBRs
Requirements
- 2+ years in TAM / Solutions / Implementation / Integration roles with enterprise customers
- Strong system design across distributed systems and event driven patterns
- Hands on SQL (querying, profiling, indexing basics) and data formats (JSON/XML/CSV)
- Experience with VMs (VMware/ESXi, Hyper V, KVM) and fundamentals: CPU/RAM/storage/network sizing, snapshots, templates, HA/DR
- Comfort with local/private cloud and hybrid networking: VLANs, routing, firewalls, NAT, reverse proxies, TLS, VPNs, cert management
- Proven B2B integration and API expertise (REST/GraphQL, webhooks, auth flows)
- Power BI proficiency: data modeling, DAX, Power Query, gateway setup, RLS, refresh scheduling, workspace/app lifecycle, and dashboard storytelling
- Solid SDLC: Git, CI/CD; tools like Postman/cURL; ticketing (Jira) and docs (Confluence/Notion)
- Excellent stakeholder management and Arabic and English written/verbal communication
Full Job Posting
About the role
- You will own the post sale success of enterprise customers, translating business goals into scalable solutions. Expect deep dives into system design, B2B/API integrations, Power BI analytics, and hybrid environments spanning on prem/local cloud, private cloud, and public cloud. Comfort with SQL, vir
What you will do
- Customer ownership: Be the technical POC for a portfolio of B2B accounts; drive onboarding, adoption, and renewals.
- Requirements discovery: Lead workshops; capture functional/non functional needs; document integration, deployment, and reporting requirements.
- System design & architecture: Produce HLD/LLD (auth, data flows, queues, webhooks, ETL, observability).
- B2B API integrations: Deliver end to end integrations (REST/GraphQL, webhooks, OAuth2/JWT, versioning, error contracts).
- Hybrid & local cloud deployments: Plan/support installs on on prem/private cloud (VMware/Hyper V/KVM) and hybrid topologies (site to site VPN, IP allowlists, proxies).
- SQL & data ops: Write/review SQL for validation, transformations, troubleshooting (joins, window functions, indexing); support data migrations and performance checks.
- Power BI enablement: Translate business questions into Power BI datasets and dashboards; design data models (star/snowflake), define KPIs, and implement DAX measures and Power Query transformations.
- BI governance: Configure On premises Data Gateway, schedule refreshes, implement row level security (RLS), manage workspace/app deployment, and advise on governance standards.
- Embedded & API scenarios: Support Power BI embedding, token/auth patterns, and usage via REST APIs where applicable.
- Implementation leadership: Build plans, test strategies, acceptance criteria; coordinate internal and customer teams to hit milestones.
- Troubleshooting: Triage API/infra/BI issues via logs/metrics; drive RCAs and communicate status clearly.
- Advocacy & enablement: Feed product requirements; create runbooks and customer facing guides; lead workshops and QBRs.
What you will bring
- 2+ years in TAM / Solutions / Implementation / Integration roles with enterprise customers.
- Strong system design across distributed systems and event driven patterns.
- Hands on SQL (querying, profiling, indexing basics) and data formats (JSON/XML/CSV).
- Experience with VMs (VMware/ESXi, Hyper V, KVM) and fundamentals: CPU/RAM/storage/network sizing, snapshots, templates, HA/DR.
- Comfort with local/private cloud and hybrid networking: VLANs, routing, firewalls, NAT, reverse proxies, TLS, VPNs, cert management.
- Proven B2B integration and API expertise (REST/GraphQL, webhooks, auth flows).
- Power BI proficiency: data modeling, DAX, Power Query, gateway setup, RLS, refresh scheduling, workspace/app lifecycle, and dashboard storytelling.
- Solid SDLC: Git, CI/CD; tools like Postman/cURL; ticketing (Jira) and docs (Confluence/Notion).
- Excellent stakeholder management and Arabic and English written/verbal communication.
Salary
- Salary: 15,000 AED
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hays
Senior Business Analyst
Markham, CAN
Hays recrute un Senior Business Analyst pour soutenir le bureau du CEO dans la gestion d'entreprise et les initiatives stratégiques. Vous préparerez des présentations pour la haute direction, dirigerez des recherches et
Strategy Director
Dubai, UAE
Hays has partnered with a leading technology solutions and digital transformation organisation to hire a Strategy Director. The role involves shaping long-term growth strategy, leading strategic planning, and driving cro
VP - Investment Solutions
Abu Dhabi, UAE
A leading investment organization seeks a Vice President to define and drive the technology strategy for a multi-billion-dollar investment platform. This role sits at the intersection of investments, technology, data, an
Talent Acquisition Specialist - 3 Months Contract
Dubai, UAE
Hays is looking for an experienced Talent Acquisition Specialist with a strong background in the construction industry for a 3-month contract in Dubai. The role involves managing end-to-end recruitment for management-lev
Talent Acquisition Admin - 1 to 2 Months Contract
Abu Dhabi Emirate, UAE
The company is seeking a Talent Acquisition Admin on a temporary 1-2 month contract to support the HR function. The role involves sourcing, screening, and shortlisting candidates, coordinating interviews, managing recrui
Accounts Payable Accountant
Jeddah, KSA
Hays is partnering with a leading retail manufacturing company in Jeddah to recruit a Senior Accounts Payable Accountant. The role involves managing the end-to-end AP function, including supplier invoices, expense claims
Manager - Commercial Governance (16 months)
Dubai, UAE
Hays is seeking a Manager - Commercial Governance for a 16-month contract in Dubai. The role involves managing governance, compliance, audit, and quality assurance across commercial and property revenue functions. Requir
OpenText Extended ECM (xECM) Consultant / Developer
Dubai, UAE
Hays is seeking an experienced OpenText Extended ECM (xECM) Consultant/Developer for a 6-month contract in Dubai. You will design, implement, customize, and administer OpenText xECM solutions, integrate with enterprise a
Senior Business Analyst
Markham, CAN
Strategy Director
Dubai, UAE
VP - Investment Solutions
Abu Dhabi, UAE
Talent Acquisition Specialist - 3 Months Contract
Dubai, UAE
Talent Acquisition Admin - 1 to 2 Months Contract
Abu Dhabi Emirate, UAE
Accounts Payable Accountant
Jeddah, KSA
Manager - Commercial Governance (16 months)
Dubai, UAE
OpenText Extended ECM (xECM) Consultant / Developer
Dubai, UAE