Manager - Commercial Governance (16 months)
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Key skills for this role
About the Role
Hays is seeking a Manager - Commercial Governance for a 16-month contract in Dubai. The role involves managing governance, compliance, audit, and quality assurance across commercial and property revenue functions.
Key Skills for This Role
Responsibilities
- Review, maintain, and enhance commercial governance frameworks, policies, procedures, and operating manuals
- Ensure commercial activities comply with internal policies, regulatory requirements, and governance standards
- Monitor compliance across commercial operations and recommend improvements
- Support the Senior Manager in managing internal and external audits
- Coordinate with stakeholders to gather documentation and information for audit reviews
- Prepare and formalize audit responses and action plans
- Monitor and track audit findings, ensuring timely closure of corrective actions
- Support evaluation of technical submissions for commercial tenders and procurement activities
- Prepare governance, compliance, audit, and quality assurance reports for management review
Requirements
- Bachelor's Degree in Business Administration, Commerce, Finance, Management, or related discipline
- 5 7 years of professional experience in Commercial Governance, Compliance, Audit, Risk Management, Commercial Operations, or related functions
- Experience coordinating internal and external audits and managing corrective action plans
- Experience in aviation, airports, retail, commercial real estate, hospitality, or large scale commercial environments preferred
- Exposure to commercial tenders, procurement governance, and contract compliance highly desirable
- PMP Certification or equivalent project management qualification preferred
- Certifications in Governance, Risk Management, Compliance, Internal Audit, or Quality Management advantageous
Full Job Posting
About the Role
- The Manager Commercial Governance is responsible for managing and strengthening governance, compliance, audit, quality assurance, and policy management across the Commercial and Property Revenue functions.
- The role ensures that all commercial activities, policies, procedures, and systems comply with internal governance frameworks, regulatory requirements, and industry best practices.
- The position plays a key role in supporting audit activities, monitoring compliance standards, evaluating commercial tender submissions, driving corrective actions, and ensuring continuous improvement.
Key Responsibilities
- Review, maintain, and enhance commercial governance frameworks, policies, procedures, and operating manuals.
- Ensure commercial activities are conducted in accordance with internal policies, regulatory requirements, and established governance standards.
- Monitor compliance across all commercial operations and recommend improvements to strengthen controls and operational effectiveness.
- Promote a culture of compliance, accountability, and continuous improvement across the Commercial Group.
- Support the Senior Manager in managing internal and external audits.
- Coordinate with relevant stakeholders to gather required documentation, evidence, and information for audit reviews.
- Prepare and formalize audit responses and action plans.
- Monitor and track audit findings, ensuring timely closure of corrective and preventive actions.
- Maintain comprehensive records of audit observations, compliance reports, and management responses.
- Build and maintain effective working relationships with internal stakeholders and commercial partners.
- Support the evaluation of technical submissions for commercial tenders and procurement activities.
- Ensure tender processes comply with governance standards, approval requirements, and organizational policies.
Qualifications
- Bachelor's Degree in Business Administration, Commerce, Finance, Management, or a related discipline.
- PMP Certification or equivalent project management qualification preferred.
- Certifications in Governance, Risk Management, Compliance, Internal Audit, or Quality Management are advantageous.
- 5 7 years of professional experience in Commercial Governance, Compliance, Audit, Risk Management, Commercial Operations, or related functions.
- Experience working within aviation, airports, retail, commercial real estate, hospitality, or large scale commercial environments is preferred.
- Experience coordinating internal and external audits and managing corrective action plans.
- Exposure to commercial tenders, procurement governance, and contract compliance is highly desirable.
Required Skills & Competencies
- Strong understanding of governance, compliance, audit, and quality management principles.
- Knowledge of commercial policies, procedures, controls, and regulatory frameworks.
- Ability to interpret and analyze financial and operational data.
- Understanding of UAE and GCC business regulations and governance requirements.
- Knowledge of airport retail, duty free, F&B, or commercial concession environments is advantageous.
- Strong reporting, documentation, and analytical capabilities.
- Accountability, Business Focus, Delivering Commitments, Problem Solving & Judgement, Stakeholder Management, Communication & Influencing Skills, Attention to Detail, Adaptability, Initiative, Innovation.
Key Performance Indicators (KPIs)
- Compliance adherence across commercial operations.
- Timely closure of audit findings and corrective actions.
- Successful completion of internal and external audit requirements.
- Accuracy and effectiveness of governance reporting.
- Policy and procedure review completion rates.
- Stakeholder satisfaction and governance compliance scores.
- Continuous improvement initiatives implemented.
Working Conditions
- Primarily office based environment.
- Regular interaction with internal departments, auditors, commercial partners, and regulatory stakeholders.
- May be required to participate in governance reviews, audits, tender evaluations, and business meetings as needed.
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