Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
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Key skills for this role
Key Skills for This Role
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Team leadership and sales delivery
- Manage Telesales Agents and direct their activities toward sales targets.
- Develop telesales strategies, objectives, and challenging sales targets.
- Deliver sales-lead targets and keep unqualified leads below 3%.
- Monitor service standards, productivity, efficiency, and performance.
- Make decisions on telesales strategy, processes, training, shifts, breaks, and leave applications.
Sales programs and process improvement
- Run workshops to establish goals, game plans, and dominant buying motives.
- Build value propositions and identify winning sales approaches.
- Coordinate calling programs and adequate lists with relevant stakeholders.
- Schedule lead-generation projects and plan capacity for consistent conversion.
- Generate competitive knowledge and benchmark standards for the team.
- Improve telesales cost efficiency through effective resource utilization.
- Recommend technology support and automation to streamline processes and improve productivity.
Coaching and people management
- Design performance measurement metrics and take action based on results.
- Monitor calls and provide coaching and feedback to telesales agents.
- Develop quizzes to assess product knowledge and use results in coaching and counseling.
- Select, recruit, train, certify, and deploy Telesales Agents.
- Design product-presentation scripts for different campaigns.
- Conduct performance appraisals and MBO reviews.
Requirements
- Ability to manage Telesales Agents and direct their activities toward sales targets.
- Ability to develop telesales strategies, objectives, and challenging sales targets.
- Ability to coach, assess, train, certify, and deploy telesales agents.
- Ability to make decisions on telesales strategy, processes, training, shifts, and leave scheduling.
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