Client Services Manager, Business Banking.RBU - Muraqabat Branch - BB Customer Service & Quality.Retail Banking Group
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Key skills for this role
Role Overview
MashreqBank is seeking a customer-centric Client Services Manager for its RBU – Muraqabat Branch.
The role manages the customer experience for SME clients through account servicing, compliance, service quality, and operational efficiency.
Key Skills for This Role
Full Job Posting
Role Overview
MashreqBank is seeking a customer-centric Client Services Manager for its RBU – Muraqabat Branch.
The role manages the customer experience for SME clients through account servicing, compliance, service quality, and operational efficiency.
Key Responsibilities
- Act as the primary point of contact for SME customers and understand their needs.
- Oversee account opening processes in compliance with KYC and regulatory standards.
- Handle customer inquiries and service requests promptly and accurately.
- Coordinate with internal teams to resolve customer issues on time.
- Monitor customer satisfaction through feedback and service quality assessments.
- Ensure compliance with bank policies, AML regulations, and risk management controls.
- Stay updated on industry trends and best practices to enhance service delivery.
- Lead and motivate a team of customer service professionals.
- Collaborate with departments to improve cross-functional processes and the customer journey.
Requirements
- Bachelor's degree in Business Administration, Finance, or a related field.
- At least five years of experience in a customer-facing role, preferably in banking or financial services.
- Strong knowledge of SME banking products and services, including account management and compliance.
- Excellent communication and interpersonal skills with the ability to build rapport with customers.
- Proven leadership and team management skills, including motivating and developing teams.
- Proficiency in banking software and systems for account servicing and customer relationship management.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities.
- Flexibility to adapt to changing business needs and a dynamic work environment.
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