Team Leader - Guest Services - Russian Speaker
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Key skills for this role
About the Role
Saadiyat Rotana Resort & Villas seeks a Russian-speaking Team Leader for Guest Services to deliver exceptional customer service and manage VIP guests. The role requires a hospitality degree, front office experience, fluency in English and Russian, and Opera knowledge.
Key Skills for This Role
Responsibilities
- Extend personal service and attention to all guests, especially Club Rotana and VIP Guests
- Prepare and coordinate distribution of guest amenities, welcome letters and fruit setups for VIPs and long stay guests
- Maintain up to date knowledge of hotel and local services, respond to guest queries, and promote inter hotel sales
- Maintain and update guest history profiles through Opera
- Review and prepare next day's arrival reports for VIPs and special status guests
- Block rooms ensuring allocation according to guest expectations using guest history
- Give courtesy calls and complete daily call log as per guidelines
Requirements
- Degree in hospitality field
- Previous experience in Front Office Department within a hotel
- Fluency in English and Russian
- Computer literate with knowledge of Opera
- Excellent presentation and communication skills
- Ability to work under pressure in a fast paced environment
Full Job Posting
Job Description
- We are seeking passionate and dynamic guest focused Front Office professionals who deliver extraordinary customer service and provide creative solutions to guests.
Key Responsibilities
- Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
- Prepare and coordinate distribution of guest amenities, welcome letters and fruit setups for VIPs and long stay guests
- Maintain up to date knowledge of hotel and local services, supply information and respond to guest queries
- Maintain and update guest history profiles through Opera
- Review and prepare next day's arrival reports for VIPs and special status guests
- Block rooms ensuring allocation according to guest expectations using guest history
- Give courtesy calls and complete daily call log as per established guidelines
Education, Qualifications & Experiences
- Degree in hospitality field
- Previous experiences in Front Office Department within a hotel
- Fluency in both written and spoken English and Russian
- Immaculate personal presentation and ability to solve problems effectively
- Computer literate and knowledge of Opera highly regarded
Knowledge & Competencies
- Well versed in Guest Relations and Executive Club operations
- Excellent presentation and communication skills
- High aptitude for customer care
- Extremely proactive and 'switched on' with outgoing, charismatic and approachable character
- Works well under pressure in a fast paced environment
- Great team player who thrives in multi cultural team
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