Front Desk Manager
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Key skills for this role
About the Role
Saadiyat Rotana Resort & Villas seeks a passionate Front Desk Manager to oversee Front Office operations, maximize room revenue through up-selling, and lead the team to deliver exceptional guest service.
Key Skills for This Role
Responsibilities
- Actively elicit guest feedback and preferences to maximize guest satisfaction
- Ensure maximum room revenue through up selling and optimize room inventory
- Promote and sell loyalty program, F&B events, and hotel facilities
- Ensure accounting and auditing practices align with company policies and governmental requirements
- Lead and coach the team to achieve exceptional guest service and colleague satisfaction
Requirements
- Degree in hospitality field
- Previous experience in Front Office Department within a hotel
- Fluency in written and spoken English
- Computer literate
- Knowledge of Opera
Full Job Posting
Job Description
- Seeking passionate and dynamic guest focused Front Office professionals who deliver extraordinary customer service and creative solutions.
Key Responsibilities
- Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated to maximize guest satisfaction.
- Ensure maximum room revenue through up selling within stipulated guidelines, optimizing sale of room inventory.
- Actively involve in promoting and selling loyalty program, Food & Beverage events, and hotel/company partners.
- Ensure all accounting and auditing practices are in line with company policies and governmental requirements.
- Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction.
Education, Qualifications & Experiences
- Degree in hospitality field with previous experiences in Front Office Department within a hotel.
- Fluency in both written and spoken English and immaculate personal presentation.
- Ability to solve problems effectively.
- Computer literate and knowledge of Opera highly regarded.
Knowledge & Competencies
- Well versed with up selling and maximizing revenue techniques.
- Service oriented with passion to exceed guest expectations.
- Positive, proactive, flexible and approachable attitude.
- Work well under pressure in a fast paced environment.
- Great leader who thrives in working with a multi cultural team and guests.
- Competencies: Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Teamwork, Adaptability, Customer Focus, Drive for Results.
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