Chief Concierge
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Key skills for this role
About the Role
Saadiyat Rotana Resort & Villas seeks a Chief Concierge to lead the concierge team and deliver exceptional guest service. The role involves supervising luggage handling, maintaining communication with departments, and ensuring memorable guest experiences.
Key Skills for This Role
Responsibilities
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
- Maintain an up to date knowledge of the hotel services and communicate this to subordinates
- Supervise the activities of the Concierge Team, ensuring that guest luggage is carried from arrival point to room and from room to departure point upon checkout
- Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary
- Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times
Requirements
- Degree in hospitality
- Previous experiences in the Front Office Department within a hotel
- Excellent written and spoken English communication skills
- Knowledge in an additional language
- Strong interpersonal and problem solving abilities
- Computer literate
- Previous experiences with Opera are an advantage
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Key Responsibilities
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
- Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
- Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
- Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
- Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times
Education, Qualifications & Experiences
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
- The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing, charismatic and approachable character.
- You are passionate and with a positive, flexible ‘can do attitude’ who’s hands on and leads his team by example and thrives in working with a multi cultural team and guests alike.
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
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