Team Leader

Job Purpose

Key Responsibilities

• Supervise the day-to-day operations of Orange Wheels centre, ensuring adherence to grooming standards.
• Implement and uphold promotional activities to drive engagement and customer loyalty.
• Conduct regular 15-minute daily briefings for the team.
• Monitor and minimize absenteeism to ensure operational efficiency.
• Encourage and motivate employees, serving as a role model and example.
• Enforce a no-phone policy for employees to maintain a focused and safe environment.
• Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
• Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
• Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
• Ensure SOPs are followed with 100% adherence.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.
• Contribute to achieving weekly sales targets by effective managing of the team.

Experience and Knowledge

• 5 to 7 years of experience, with 3 to 5 years in managerial roles within the edutainment, hospitality, or related industry.
• Bachelor's degree preferred.
• Experience in operational management, customer experience strategies, and sales and revenue management.
• Knowledge of standardization, SOP enforcement, quality assurance, and risk assessment.
• Strong leadership and motivational skills.
• Ability to manage and motivate a team, enforce SOPs, and ensure adherence to standards.