Barista
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Key skills for this role
Role Overview
Craft delightful coffee experiences by blending the expertise in coffee preparation, menu knowledge, and exceptional customer service to create a welcoming atmosphere where customers can enjoy quality food & beverages.
Key Skills for This Role
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Job Purpose
Craft delightful coffee experiences by blending the expertise in coffee preparation, menu knowledge, and exceptional customer service to create a welcoming atmosphere where customers can enjoy quality food & beverages.
Key Responsibilities
- Skilfully prepare a variety of beverages, including coffee, and serve a range of food items, with a focus on hottest selling products like Nuggets and Pizza.
- Ensure the timely and accurate execution of orders, maintaining a delivery time of 5-7 minutes.
- Revamp and maintain the product range, emphasizing ready-to-eat and ready-to-serve options.
- Provide a diverse menu, answering customer questions about ingredients and offering personalized recommendations.
- Conduct daily, weekly, and monthly inventory checks for beverage and food ingredients.
- Display items attractively, ensuring a visually appealing presentation to enhance customer experience.
- Check the brewing equipment regularly, promptly reporting any maintenance needs for swift resolution.
- Monitor and manage inventory levels to prevent stockouts, with a particular focus on upselling opportunities.
- Clean and sanitize equipment, including coffee machines, friers, freezers, chillers, and ice cream freezers.
- Perform weekly maintenance tasks such as changing oils in friers and cleaning freezer and chiller units.
- Adhere to cleanliness standards in the stall and record periodic checklists (Hourly checking of Oil temperature etc.).
- Interact with customers in a friendly manner, consistently providing excellent customer service with a rating of 5/5.
Knowledge
- Coffee Basics
- Ingredient Knowledge
- Menu understanding
- Food safety
- Equipment operation
- Customer preferences
Skills
- Barista skills
- Customer service
- Efficiency
- Team collaboration
- Adaptability
- Attention to detail
- Problem solving
- Creativity
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