Team Lead - Telesales and Customer support operations - Tamil
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
June Flowers seeks a Team Lead to oversee telesales and customer support operations in Dubai, managing a team of 15+ and driving branch performance. Requires 5+ years of team lead or senior telesales experience, native Tamil fluency, and a UAE driving license.
Key Skills for This Role
Responsibilities
- Sustain branch revenue by retaining existing customers through exceptional customer service
- Convert walk in customers into sales
- Create monthly sales plans and forecasts for continuous growth
- Identify market needs, introduce new product varieties, and perform competitive analysis
- Monitor non moving products and take appropriate action
- Provide end to end customer support for order fulfillment and grievance resolution
- Ensure timely product delivery and review pending orders
- Coordinate procurement to ensure customer requested products are imported or purchased locally
- Follow up with inactive customers to encourage purchases
- Update daily sales reports on meetings, sales, customer issues, stock, and manpower
- Supervise staff, allocate duties, manage attendance, movement, and leave
- Handle staffing, counseling, training, performance appraisal, and disciplinary actions
Requirements
- Must have experience managing a team size of 15 or more
- Preferred UAE Driving License holder
- 5 years of Team lead or Senior Telesales or customer support experience (Required)
- Native Tamil (Required)
- UAE Driving license (Required)
Full Job Posting
Overview
- The company provides free shared bachelor accommodation and transportation.
- Must have experience managing a team size of 15 or more.
- Preferred UAE Driving License holder
Job Purpose
- Accountable for day to day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.
Primary Duties and Responsibilities
- Existing Customer – Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.
- New Customer Acquisition – Successfully convert the walk in customers into sales.
- Sales Planning and Forecast – Make a monthly sales plan and forecast for continuous growth.
- Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.
- Keep a tap on non moving products / designs and take suitable action as needed.
- Customer Service / Order Fulfilment – To provide end to end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.
- Ensure that products are delivered on time.
- Review and ensure pending orders are closed before placing new sales orders.
- Procurement – Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.
- Inactive Customers – Follow up with inactive customers to make them buy the company’s products.
- Reporting – Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.
- Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.
Pay
- AED 5,000.00 AED 6,000.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at June Flowers
Sales Executive (Outdoor) - Tamil - UAE DL
Dubai, UAE
June Flowers seeks an Outdoor Sales Executive for its wholesale and retail flower business in Dubai. The role involves identifying and onboarding big events and weddings, business development, and client relationship man
Delivery Driver (3-Ton) cum vansales - Tamil
Dubai, UAE
June Flowers is hiring a Delivery Driver with a valid UAE driving license no. 3 manual to deliver flowers and plants to customers, shops, hotels, and offices. The role includes loading/unloading, following delivery route
Florist
Dubai, UAE
June Flowers seeks an experienced Florist with 5+ years of experience to create floral arrangements, manage inventory, and handle customer orders. The role involves visual display, custom orders, and floral installation
Ecommerce Business Development and Retail Sales - Tamil - UAE DL
Dubai, UAE
June Flowers seeks an Ecommerce Business Development and Retail Sales specialist with 3+ years of UAE vendor onboarding and cross-branding experience. The role involves identifying leads, developing business with vendors
Team Lead - Ecommerce and Retail Flower shop
Dubai, UAE
We are seeking a Team Lead to manage Ecommerce Customer Support and Retail Flower Shop teams. The role requires expertise in digital marketing, brand promotion, client management, and operational excellence. Candidates m
E-Commerce Manager
Dubai, UAE
June Flowers is seeking an E-commerce Manager to lead and optimize online platform growth in the Middle Eastern market, particularly the UAE. The role requires expertise in digital marketing, operational excellence, bran
Sales Executive (Indoor and Outdoor) - Tamil
Dubai, UAE
June Flowers is seeking a Sales Executive for its wholesale and retail flower business in Dubai. The role involves B2B and B2C business development, client relationship management, and sales activities for events and wed
Delivery Driver (3-Ton) cum vansales - Tamil
Al Qusais, UAE
June Flowers is hiring a Delivery Driver with a valid UAE driving license no. 3 manual to deliver flowers and plants to customers, shops, hotels, and offices. The role includes loading/unloading, following delivery route
Sales Executive (Outdoor) - Tamil - UAE DL
Dubai, UAE
Delivery Driver (3-Ton) cum vansales - Tamil
Dubai, UAE
Florist
Dubai, UAE
Ecommerce Business Development and Retail Sales - Tamil - UAE DL
Dubai, UAE
Team Lead - Ecommerce and Retail Flower shop
Dubai, UAE
E-Commerce Manager
Dubai, UAE
Sales Executive (Indoor and Outdoor) - Tamil
Dubai, UAE
Delivery Driver (3-Ton) cum vansales - Tamil
Al Qusais, UAE