Team Lead-Retail
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Key skills for this role
About the Role
Roots seeks a Team Lead to link leadership and sales associates, assist in store operations, and motivate the team to exceed goals. The role involves coaching, customer service, and operational tasks.
Key Skills for This Role
Responsibilities
- Demonstrate a customer obsessed selling culture and build brand loyalty through product knowledge
- Partner with store management to execute action plans that optimize results
- Assist store management in conducting new associate onboarding and trainings
- Coach associates on customer service fundamentals and provide positive feedback
- Assist in resolving customer service matters
- Oversee and delegate tasks to team to maximize efficiency of store operations
- Perform opening and closing procedures, and any inventory duties as directed
Requirements
- 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
- Proven ability to successfully lead a sales team; viewed as a leader among peers
- Proven experience with POS management, daily banking procedures, and submitting timely reports
- Strong organization, and problem solving skills
- Available for varied weekly shifts, including weekends, closing and holidays
Full Job Posting
Overview
- Roots is a proudly Canadian lifestyle brand celebrating authenticity, quality, and community.
- We create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure.
The Impact You'll Have
- Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge.
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
- Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations.
- Assist store management in conducting new associate onboarding and trainings.
- Coaches associates on customer service fundamentals and provides positive feedback.
- Assists in resolving customer service matters.
- Oversees and delegates tasks to team to best maximize efficiency of store operations.
- Communicates individual and/or team performance feedback to store management.
- Ensure team receives scheduled breaks and/or meal periods.
- Creates an open outward communication on the sales floor.
- Ensure adherence to all company policies, procedures and guidelines.
- Perform opening and closing procedures, and any inventory duties as directed.
To be successful, you’ll need to possess
- 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
- Proven ability to successfully lead a sales team; viewed as a leader among peers.
- Proven experience with POS management, daily banking procedures, and submitting timely reports.
- Strong organization, and problem solving skills.
- Passion for upholding an exceptional customer experience.
- Collaborate with others, yet be self motivated.
- Available for varied weekly shifts, including weekends, closing and holidays.
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