Team Lead-Retail
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Key skills for this role
About the Role
Roots is hiring a Team Lead to link leadership and sales associates by assisting in store operations and motivating the team to exceed goals. The role requires 1+ years of retail apparel experience, proven leadership, and availability for varied shifts including weekends.
Key Skills for This Role
Responsibilities
- Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
- Contribute ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
- Assist store management in conducting new associate onboarding and trainings
- Coach associates on customer service fundamentals and provide positive feedback
- Assist in resolving customer service matters
- Oversee and delegate tasks to team to best maximize efficiency of store operations
- Communicate individual and/or team performance feedback to store management
- Ensure team receives scheduled breaks and/or meal periods
- Create an open outward communication on the sales floor
- Ensure adherence to all company policies, procedures and guidelines
- Perform opening and closing procedures, and any inventory duties as directed
Requirements
- 1+ years related experience in a retail apparel environment
- Proven ability to successfully lead a sales team
- Proven experience with POS management, daily banking procedures, and submitting timely reports
- Strong organization and problem solving skills
- Passion for upholding an exceptional customer experience
- Available for varied weekly shifts, including weekends, closing and holidays
Full Job Posting
What We're Looking For
- We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals.
- Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence.
- They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in store experience to customers and employees.
To be successful, you’ll need to possess:
- 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
- Proven ability to successfully lead a sales team; viewed as a leader among peers
- Proven experience with POS management, daily banking procedures, and submitting timely reports
- Strong organization, and problem solving skills
- Passion for upholding an exceptional customer experience
- Collaborate with others, yet be self motivated
- Available for varied weekly shifts, including weekends, closing and holidays
The Impact You'll Have
- Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
- Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
- Assist store management in conducting new associate onboarding and trainings
- Coaches associates on customer service fundamentals and provides positive feedback
- Assists in resolving customer service matters
- Oversees and delegates tasks to team to best maximize efficiency of store operations
- Communicates individual and/or team performance feedback to store management
- Ensure team receives scheduled breaks and/or meal periods
- Creates an open outward communication on the sales floor
- Ensure adherence to all company policies, procedures and guidelines
- Perform opening and closing procedures, and any inventory duties as directed
Why Join Roots?
- Roots is not only a brand, it’s a culture and lifestyle.
- We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
- All members of our team are encouraged to ‘spread their roots’.
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