Tamayyaz - Receptionist (Front Office Agent) Saudi Only
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Key skills for this role
About the Role
Swissôtel Al Maqam is hiring a Receptionist (Front Office Agent) for its Tamayyaz program, open to Saudi nationals with little to no experience. The role involves check-in/out, cashiering, guest services, and coordination with hotel departments.
Key Skills for This Role
Responsibilities
- Register and process check in for all arrivals
- Handle cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon departure
- Handle walk in counter reservations and process call in reservations when room reservations section is closed
- Provide friendly, smooth, courteous service and respond promptly to guest requests and inquiries
- Resolve guest complaints and liaise with concerned departments for follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Check and convey messages to guests
- Assist at Information counter, Foreign Exchange, Night Audit, and Business centre as assigned
- Review log book, verify outstanding and follow up pending items
- Print panic report at least twice a shift
- Attend briefings and take notes with follow up
- Drive upselling
Requirements
- Saudi National (Tamayyaz Program requirement)
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience
- Basic English skills are a must
- Strong passion for the Hospitality Field
- Excellent interpersonal and communication skills
- Team player that contributes to and proactively assists co workers
- Ability to work a flexible roster depending on departmental needs
- Ability to focus attention on guest needs, always remaining calm and courteous
Full Job Posting
Company Description
- Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels emphasizing people.
- Swissôtel Al Maqam is a contemporary five star hotel located near the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
- The hotel offers 1624 elegant rooms and suites with modern design.
Planning & Organizing
- Review and update Logbook.
- Check equipment.
- Be smart, well groomed and maintain a friendly and cheerful disposition.
- Oversee day to day operations.
- Report regularly to Supervisors / Night Manager.
- Monitor employee performance/coaching.
- Handle guest complaints and report to manager.
- Implement and coordinate Front Office OSM.
- Perform as per Standards and in line with Company’s Values and Competencies.
- Attend training classes as per schedule.
- Show fullest cooperation and respect within the team and other departments.
- Be aware of daily activities and have product knowledge of hotel facilities.
Operations
- Prepare for daily arrivals in terms of room allocation, check traces for special requests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after check in.
- Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon departure.
- Handle walk in counter reservations and process call in reservations when room reservations section is closed.
- Provide friendly, smooth, courteous service and respond promptly to all requests and inquiries.
- Resolve guest complaints/requests and liaise with concerned departments for immediate follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey messages to guests.
- Assist at Information counter, Foreign Exchange, Night Audit and Business centre as assigned.
- Check paymaster and assist Supervisors to have no paymasters pending.
- Review log book, verify outstanding and follow up pending.
Qualifications
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Team player that contributes to and proactively assists co workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.
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