Supervisor - Public Area
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Key skills for this role
About the Role
Wynn Al Marjan Island seeks a Supervisor for Public Area to oversee cleaning and maintenance of all public spaces, including restaurants, washrooms, and gaming areas. The role involves supervising team members, conducting inspections, and ensuring Forbes 5-star standards.
Key Skills for This Role
Responsibilities
- Supervise and coordinate all colleagues ensuring guests receive prompt and courteous service
- Supervise and inspect restaurants, washrooms, marina, gaming areas, offices, outdoor, back area, pantry, staircase and lift landings
- Supervise deep cleaning and special task schedules
- Conduct daily briefing for colleagues
- Monitor and ensure housekeeping procedures are updated and in accordance with health and safety policies
- Supervise training needs and carry out on the job training
- Report and follow up with management for reupholster of sofa cushion
- Maintain records of missing/broken equipment and inventory items
Requirements
- Minimum 2 years of supervisory experience in a large five star hotel or integrated resort
- Minimum 4 years of PAD experience in a large five star hotel or integrated gaming resort
- Strong interpersonal skills
- Organizational skills and leadership abilities
- Strong customer focus service focus
- Computer literate, Microsoft Office
- Communication: speak and understand English
Full Job Posting
About the Position
- Wynn Al Marjan Island is currently seeking a Supervisor Public Area to join the resort's public area team.
Primary Duties and Responsibilities
- Report for duty on time, maintaining proper uniform standards and name identification as required.
- Conduct the daily briefing for colleagues in the department.
- Attend daily briefing with HK, PA Manager ensuring a complete understanding of tasks for self and team members.
- Champion the company values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification.
- Supervise and coordinate all colleagues ensuring guests receive prompt and courteous service.
- Supervise and inspect restaurants, washrooms, marina, gaming areas, offices, outdoor, back area, pantry, staircase and lift landings.
- Supervise deep cleaning and special task schedules.
- Supervise and report to the Assistant Manager Public Area regarding upkeep and damage of furnishings, facilities, and equipment.
- Carry out good communication with team members, ensuring performance is effectively managed.
- Supervise that team attends to duty in proper uniform, on time and well groomed.
- Supervise and train the usage of equipment to reduce maintenance costs.
- Monitor and ensure housekeeping procedures are kept updated and in accordance with health and safety policies.
About You
- Communication: speak and understand English.
- Previous experience would be advantageous.
- Strong interpersonal skills.
- Organizational skills and leadership abilities.
- Strong customer focus service focus.
- Computer literate, Microsoft Office.
- Minimum 2 years of supervisory experience in a large five star hotel or integrated resort.
- Minimum 4 years of PAD experience in a large five star hotel or integrated gaming resort.
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