Director Special Events - Event Operations
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Key skills for this role
About the Role
Oversee special events operations, manage budgets, collaborate with departments, ensure compliance, and lead a team in delivering high-impact experiences.
Key Skills for This Role
Responsibilities
- Draft departmental policies & procedures for pre opening.
- Establish processes for billing, housing, event order management and hotel logistics.
- Collaborate with Casino, Marketing, F&B, Private Access to develop annual events calendar.
- Establish process for budget to actuals and reporting for ROI post event.
- Oversee the efficient and cost effective operation of the Special Events department within budget.
- Develop and maintain departmental policies, procedures, and event planning guides.
- Collaborate with Marketing on client gifting programs and promotional initiatives.
- Monitor event spaces for quality and readiness; coordinate maintenance and upgrades as needed.
- Lead annual planning and budgeting for special events.
- Ensure compliance with health, safety, and brand standards.
- Oversee the hospitality program for outside venues as part of the Customer Development program.
- Develop ticketing program for events, hospitality suites and sponsorship inclusions.
Requirements
- Bachelor's degree or equivalent in Hospitality, Event Management, or related field
- Minimum 5 years of experience in event planning or special events leadership
- Strong experience in themed events
- Prior exposure to luxury brands is essential
- Experience in a dedicated events role is required
- Proven experience in budgeting and financial planning
- Proficiency in Microsoft Office
- Strong leadership, communication, and organizational skills
- Proven ability to manage complex logistics and deliver high impact experiences
Full Job Posting
About the Position
- Wynn Al Marjan Island is currently seeking a Director of Special Events to join the resort's Event Operations team.
Pre Opening
- Draft departmental policies & procedures
- Establish processes for the department role responsibilities involving billing, housing, event order management and hotel logistics
- Collaborate with Casino, Marketing, F&B, Private Access to develop annual events calendar
- Establish process for budget to actuals and reporting for ROI post event
Department Operations
- Oversee the efficient and cost effective operation of the Special Events department within budget
- Develop and maintain departmental policies, procedures, and event planning guides
- Collaborate with Marketing on client gifting programs and promotional initiatives
- Monitor event spaces for quality and readiness; coordinate maintenance and upgrades as needed
- Lead annual planning and budgeting for special events
- Ensure compliance with health, safety, and brand standards
- Oversee the hospitality program for outside venues as are part of the Customer Development program
- Develop ticketing program for events, hospitality suites and sponsorship inclusions
- Accept any other duties and responsibilities assigned by the VP of Planning & Strategy
Budgeting
- Understand each departments event calendar and affiliated budgets for proper planning
- Set budgets and proforma reviews for in house events
- Create Sponsorships programs/packages for Resort Events
- Budget to Actual summary post event
Billing
- Establish accounting protocols for process of vendor invoices
- Create process though Birch Street and tracking of Purchase Orders, vendor invoices and timely bill payments
- Build relationships and establish discounts with reputable brand aligned vendors for event execution
- New vendor protocol and setup in system with proper background
- Establish internal billing procedures (rates, terms, transfer)
Hotel Logistics
- Create and maintain group resume templates for cross departmental communication
- Conduct regular meetings with operational teams to review upcoming events and action items
- Develop pre event and post event review templates to ensure continuous improvement
- Implement amenity and gifting programs for VIP guests
- Create internal meetings for review of upcoming events
Events
- Establish preferred vendors relationships for event execution
- Post Con recap of events (internal and external)
- Establish themes in collaboration with host departments for in house events
- Partner with host departments on event vision and objectives
- Concept culturally relevant events
- Rally key departments for event support and concepting
- Lead event progress meetings
- Establish event package pricing for public facing Resort Events
- Coordinate with event marketing on brand development for Resort Events
- Review social marketing campaigns around Resort Events
- Oversite on team management of invited guest lists, seating charts and VIPs
People Management & Training
- Design onboarding and ongoing training programs for the Special Events team
- Provide leadership, coaching, and performance evaluations to team members
- Foster a collaborative and inclusive work environment
- Make hiring decisions and manage team development
- Promote a culture of excellence, creativity, and accountability
Billing & Vendor Management
- Establish and maintain accounting protocols for vendor payments
- Track financials including outstanding balances, purchase orders, and final invoices
- Build relationships with brand aligned vendors and negotiate favourable terms
- Ensure PCI compliance and proper vendor setup procedures
About You
- Bachelor's degree or equivalent in Hospitality, Event Management, or related field
- Minimum 5 years of experience in event planning or special events leadership
- Strong experience in themed events
- Prior exposure to luxury brands is essential
- Experience in a dedicated events role is required
- Proven experience in budgeting and financial planning
- Proficiency in Microsoft Office
- Experience with diagramming preferred, but not required
- Strong leadership, communication, and organizational skills
- Proven ability to manage complex logistics and deliver high impact experiences
- Self motivated, detail oriented, and guest focused
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