Manager - Restaurant Events
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Key skills for this role
About the Role
Manage restaurant events by implementing strategies, overseeing sales pipelines, ensuring compliance, and leading a team to deliver luxury guest experiences.
Key Skills for This Role
Responsibilities
- Assist in implementing restaurant events and group dining strategy
- Manage events sales pipeline and increase conversion rates
- Oversee day to day proposal, contract, deposit, and payment processes
- Coordinate cross functional planning with various departments
- Maintain Forbes 5 Star and Wynn luxury service standards
Requirements
- Experience in restaurant events or group dining management
- Strong sales and negotiation skills
- Knowledge of luxury hospitality standards
- Ability to manage cross functional teams
Full Job Posting
Role Overview
- Wynn Al Marjan Island is seeking a Manager Restaurant Events to join the resort's Food & Beverage team.
Key Responsibilities
- Assist in implementing the restaurant events and group dining strategy as directed by the Director of Restaurant Events.
- Contribute to lead generation, conversion, product/space packaging, minimums, and pricing.
- Support the Director with monthly and quarterly forecasts, pacing, and displacement recommendations.
- Manage and grow the events sales pipeline (both inbound and outbound).
- Maintain and update private dining room (PDR) products, capacity charts, floor plans, and buyout playbooks.
- Ensure guest experience is balanced with operational efficiency and labor productivity.
- Oversee day to day proposal, contract, deposit, and payment processes.
- Ensure compliance with health and safety, food safety/allergens, fire/occupancy, licensing, and guest data privacy standards.
- Coordinate cross functional planning with restaurant General Managers, culinary, beverage, stewarding, AV, security, housekeeping, VIP Services, Concierge, and Marketing.
- Work closely with culinary and beverage teams to help develop group menus, wine/spirits pairings, canapés, and premium experiences.
- Maintain Forbes 5 Star and Wynn luxury service standards at all guest touchpoints.
- Track and analyze key performance indicators (KPIs) such as lead volume, response time, conversion, ADR/minimum achieved, upsell, event margin, guest feedback/NPS, repeat rate, and pace versus forecast.
Daily Operations
- Oversee the smooth handling of inquiries, site inspections, menu tastings, proposals, contracts, BEO issuance, and pre con meetings.
- Lead weekly BEO/operations meetings, finalize staffing plans, run of show, and contingency plans.
- Verify PDR set ups, AV checks, décor, and special requests.
- Provide on the ground leadership during key events.
- Collect guest feedback and NPS, execute service recovery when needed.
- Manage event related inventory (serviceware, décor, AV), monitor costs, and track event level profitability.
People Management and Training
- Supervise the Restaurant Events team (Managers, Executives/Coordinators, Group Reservations & PDR Hosts).
- Conduct regular coaching and reviews, align goals to KPIs, and support development plans.
- Implement and continuously improve SOPs, event playbooks, checklists, and BEO standards.
- Ensure team grooming, conduct, and luxury service behaviors meet expectations.
- Assist in recruiting for sales acumen and hospitality mindset.
- Manage scheduling to meet demand and support labor productivity.
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