Strategy & Operations Principal
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Key skills for this role
About the Role
Via seeks a Strategy and Operations Principal to manage a first-of-its-kind intermodal transit service in Sioux Falls. The role involves overseeing daily operations, managing and mentoring a team, developing relationships with partners, and analyzing data to improve processes.
Key Skills for This Role
Responsibilities
- Manage the on site daily operations of Via’s service in Sioux Falls.
- Prioritize operational issues as a real time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team.
- Manage and mentor the on site team of dispatchers and shift managers.
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
- Liaise closely with Via senior management and Via’s external partners.
- Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Requirements
- Experienced operations manager, with at least 6+ years of experience.
- Independent self starter, thrives in fast paced environments with high level of responsibility.
- Savvy and tactful communicator.
- Detail oriented executor, obsessively action oriented.
- Experienced and exceptional leader with extensive experience leading support teams.
- Flexible and adaptable, loves adapting to change rapidly.
- Proven track record of managing teams and developing people.
- Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility.
- Problem solver, always looking for creative solutions.
Full Job Posting
Role Overview
- Via is using technology to transform transportation around the world.
- As a Strategy and Operations Principal, you will manage a first of its kind, intermodal transit service while gaining exposure to a fast paced tech company.
- This is a challenging people facing role spanning entrepreneurship, business development and operations management.
What You'll Do
- Manage the on site daily operations of Via’s service in Sioux Falls.
- Prioritize operational issues as a real time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team.
- Manage and mentor the on site team of dispatchers and shift managers.
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
- Liaise closely with Via senior management and Via’s external partners.
- Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are
- Experienced operations manager, with at least 6+ years of experience.
- Independent self starter, thrives in fast paced environments and comfortable with high level of responsibility.
- Savvy and tactful communicator.
- Detail oriented executor, obsessively action oriented.
- Experienced and exceptional leader: people love working with you and you have extensive experience leading support teams.
- Flexible and adaptable, loves adapting to change rapidly.
- Proven track record of managing teams and developing people.
- Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility.
- Problem solver, always looking for creative solutions.
- Experience working in transit a plus.
Compensation and Benefits
- Final salary determined by candidate’s experience, knowledge, and skills.
- Base salary range: $110,000 $160,000.
- Generous and comprehensive benefits package, including free medical plans and 401K matching.
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