General Manager
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Key skills for this role
About the Role
Via is seeking a General Manager to manage a first-of-its-kind intermodal transit service in Sioux Falls. You will oversee daily operations, lead a team of dispatchers and drivers, and drive operational excellence.
Key Skills for This Role
Responsibilities
- Manage on site daily operations of Via's service in Sioux Falls
- Prioritize operational issues and provide creative scheduling solutions for a round the clock team
- Manage and mentor the on site team of dispatchers and shift managers
- Develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise with Via senior management and external partners
- Develop metrics and report on KPIs weekly
- Prepare reports and analyze data to improve operational processes
- Ensure compliance with federal, state, local, and company policies
- Lead, coach, and develop an engaged team of drivers
Requirements
- 6+ years of operations management experience
- Experience leading support teams
- Strong communication and interpersonal skills
- Detail oriented executor with ability to operate autonomously
- Experience working in transit is a plus
Full Job Posting
About the Role
- Via is using technology to transform transportation around the world.
- As General Manager, you will manage a first of its kind, intermodal transit service while gaining exposure to a fast paced tech company.
- This role spans entrepreneurship, business development and operations management.
What You'll Do
- Manage the on site daily operations of Via’s service in Sioux Falls
- Prioritize operational issues as a real time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
- Manage and mentor the on site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment
Who You Are
- Experienced operations manager, with at least 6+ years of experience
- Independent self starter, thrives in fast paced environments and comfortable with a very high level of responsibility
- Savvy and tactful communicator
- Desire to foster a culture committed to providing a world class customer service experience
- Detail oriented executor: obsessively action oriented and thrives while operating autonomously
- Experienced and exceptional leader: people love working with you and you have extensive experience leading support teams
- Flexible and adaptable, loves the challenge of adapting to change rapidly
- Proven track record of managing teams and developing people
- Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility
- Problem solver; doesn’t accept the status quo and is always looking for creative solutions
- Experience working in transit a plus
Compensation and Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills.
- Base salary range: $110,000 $160,000
- Generous and comprehensive benefits package, including free medical plans and 401K matching.
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