General Manager
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Key skills for this role
About the Role
Via seeks a General Manager to manage a first-of-its-kind intermodal transit service in Sarasota, FL. You will oversee daily operations, mentor a team, and develop relationships with drivers and community leaders.
Key Skills for This Role
Responsibilities
- Manage the on site daily operations of Via’s service in Sarasota
- Prioritize operational issues as a real time point of contact for drivers and dispatchers
- Manage and mentor the on site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and external partners
- Develop clear metrics for the team and visibility into results against KPIs
- Prepare reports and analyze data to improve operational processes
- Ensure compliance with all relevant federal, state, local and company policies
- Lead, coach and develop an engaged team of drivers
Requirements
- Minimum of 5+ years of experience as an operations manager
- Bachelor's degree
- Proven track record of managing teams and developing people
- Effective at managing multiple tasks simultaneously
- Flexible and adaptable to change
Full Job Posting
Role Overview
- Via is using technology to transform transportation around the world.
- As General Manager, you will manage a first of its kind, intermodal transit service.
- This is a fully in person position onsite 5 days per week.
What You'll Do
- Manage the on site daily operations of Via’s service in Sarasota.
- Prioritize operational issues as a real time point of contact for drivers and dispatchers.
- Manage and mentor the on site team of dispatchers and shift managers.
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
- Liaise closely with Via senior management and Via’s external partners.
- Develop clear metrics for the team and visibility into results against KPIs.
- Prepare reports and analyze data to improve operational processes.
- Ensure compliance with all relevant federal, state, local and company policies.
- Lead, coach and develop an engaged team of drivers.
Who You Are
- Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree.
- Independent self starter, thrives in fast paced environments.
- Savvy and tactful communicator.
- Foster a culture deeply committed to providing a world class customer service experience.
- Detail oriented executor.
- Experienced and exceptional leader.
- Flexible and adaptable.
- Proven track record of managing teams and developing people.
- Effective at managing multiple tasks simultaneously.
- Problem solver.
Compensation and Benefits
- Base salary range: $110,000 $160,000.
- Free medical plans and 401K matching.
- Equity or variable pay may apply.
About Via
- Via builds technology that changes the way the world moves.
- Pioneered the TransitTech category.
- Dedicated to building a diverse, inclusive and authentic workplace.
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