Service Supervisor
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Key skills for this role
About the Role
Via is seeking a Service Supervisor for Citilink Access to train operators, oversee performance, respond to emergencies, and manage paratransit service delivery in Fort Wayne. The role requires supervisory experience, a valid driver's license, and the ability to operate wheelchair-accessible vehicles.
Key Skills for This Role
Responsibilities
- Conduct on the road supervision including ride alongs and shadowing to ensure driver performance meets service and safety standards
- Develop and deliver training programs for new drivers
- Conduct post accident and post incident procedures including acting as Designated Employer Representative (DER) for DOT purposes
- Act as primary point of contact for immediate operational issues
- Operate accessible vehicles safely to transport elderly and disabled passengers
- Service trips as necessary during disruptions
Requirements
- Previous supervisory or management experience
- Valid driver's license
- Excellent driving record
- Ability to pass drug screening, motor vehicle check, physical exam, and criminal background check
- At least 25 years old
- Ability to safely push and maneuver over 400 pounds
- Comfortable bending down on one knee for extended periods
- Sound knowledge of the Fort Wayne area
Full Job Posting
Company Overview
- Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education.
- Via is recognized as the leading transportation technology and service provider globally.
Role Overview
- As a Service Supervisor for Citilink Access operated by Via, you will train operators, oversee performance, respond to emergencies, and manage paratransit service in the Fort Wayne area.
What You’ll Do
- Conduct on the road supervision, including regular ride alongs and shadowing, to ensure driver performance meets service and safety standards.
- Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary.
- Develop and deliver training programs for new drivers, including initial, remedial, and refresher content.
- Provide hands on training in best practices, safety protocols, and service standards.
- Conduct proper post accident and post incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes.
- Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly.
- Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards.
- Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions.
Who You Are
- Possess sound knowledge of the city and an excellent driving record.
- Possess previous supervisory or management experience.
- Able and excited to train paratransit operators.
- Available to be scheduled as per the evolving needs of the role during all service hours and days.
- Able to operate a wheelchair accessible vehicle within standard safety guidelines.
- Must be able to safely push and maneuver more than 400 pounds of weight.
- Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids.
- Patient, empathetic, and sensitive to the needs of people with disabilities.
- Able to deal effectively and courteously with all customers and the public.
- Hold a valid driver’s license.
- Pass a drug screening, motor vehicle check, physical exam, and criminal background check.
- At least 25 years old.
Compensation And Benefits
- Salary: Starting at $25.25 / hour
- Comprehensive benefits package including medical, dental, and vision plans, 401K matching, holiday pay, and PTO.
- Ability to work flexible hours, including evenings and weekends, as required.
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