Strategic Accounts Manager
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Key skills for this role
About the Role
Manage strategic accounts by recruiting partners, driving business growth, and enhancing customer experience through data-driven insights and operational excellence.
Key Skills for This Role
Responsibilities
- Identify, prospect and recruit the highest potential (strategic) merchants to Amazon.sa website, via phone or email
- Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets
- Be a business partner for new sellers providing them with data driven insights and advice to optimize their success on the Amazon website
- Work closely with new sellers, educating them about Amazon's high standards of Delivery and Customer Experience
- Educate and Enable sellers to learn and master Amazon's tools and systems
- Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and pricing
- Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers
- Prioritize your time optimally to achieve your targets in a results oriented environment
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience
- Collaborate cross functionally to ensure timely, accurate and professional operational support to all Selling Partners
Requirements
- Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e commerce, retail technology, SaaS) or equivalent experience
Full Job Posting
Overview
- Amazon is committed to supporting businesses becoming successful Selling Partners and providing the best customer experience on Amazon.sa.
- We are seeking a dynamic and motivated Key Accounts Manager who will manage the recruiting and development of Strategic Selling Partners on Amazon.
Roles and Responsibilities
- Identify, prospect and recruit the highest potential (strategic) merchants to Amazon.sa website, via phone or email.
- Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets.
- Be a business partner for new sellers providing them with data driven insights and advice to optimize their success on the Amazon website.
- Work closely with new sellers, educating them about Amazon's high standards of Delivery and Customer Experience.
- Educate and Enable sellers to learn and master Amazon's tools and systems so they may become self sufficient.
- Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and pricing.
- Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers.
- Prioritize your time optimally to achieve your targets in a results oriented environment.
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
- Collaborate cross functionally to ensure timely, accurate and professional operational support to all Selling Partners.
Selling Partner Relationship Management
- Build strong relationships with Selling Partners across the portfolio / Category; proactively build joint business plan action items and act as a point of escalation.
- Manage Selling Partner needs and monitor complexity through efficient engagement allocation.
- Monitor Selling Partner satisfaction survey results or Anecdotes to analyze both positive and negative feedback trends.
Program Process Excellence
- Collaborate with other internal departments to support the improvement of tools and processes.
- Identify, quantify, and define feature enhancements and new products to improve our service offerings.
Leadership
- Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed.
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners.
- Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams.
- Lead recruiting and hiring efforts across direct team and broader organization.
Basic Qualifications
- Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e commerce, retail technology, SaaS) or equivalent experience
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