Last Mile Logistics, Sr. Account Manager
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Key skills for this role
About the Role
Amazon is seeking a Senior Account Manager for Last Mile Logistics to manage a team of 6+ managers overseeing 80+ DSP accounts in Saudi Arabia. The role involves driving performance, safety, and growth of delivery partners, requiring 8+ years of management experience and strong stakeholder influence.
Key Skills for This Role
Responsibilities
- Manage a team of 6+ Managers to manage 80+ DSP accounts in Amazon's quick commerce business across Saudi Arabia
- Work closely with a portfolio of owners to set strategy, drive accountability, and track key performance metrics
- Collaborate with internal teams to ensure owners launch and scale their business in compliance with program requirements
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level
- Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels
Requirements
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Experience influencing internal and external stakeholders
- 5+ years of team management experience
- 8+ years of management, or 8+ years of people management experience
Full Job Posting
Overview
- Amazon's team of Delivery Partner Managers assists and guides Amazon DSPs (Logistics Supply chain Managers) business owners as they build and grow successful middle mile businesses.
- Account Manager (Logistics Supply chain Manager) manage the DSP relationship across the entire lifecycle of the business.
Key job responsibilities
- Manage a team of 6+ Managers to manage 80+ DSP accounts in Amazon's quick commerce business (15min and 2H delivery) across the Kingdom of Saudi Arabia.
- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
- Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
- Collaborate frequently with internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health.
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
- Travel between multiple sites to engage with business owners weekly.
Basic Qualifications
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Experience influencing internal and external stakeholders
- 5+ years of team management experience
- 8+ years of management, or 8+ years of people management experience
A day in the life
- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues.
- Performance: Supporting owners as they onboard to the program and prepare to launch.
- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion the consistent application of Last Mile processes within Delivery Stations.
- Performance: Coaching business owners to run compliant, safe and high performing companies.
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements.
- Experience: Developing the relationship between Amazon and our DSP partners.
- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
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