Customer Service Associate
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Key skills for this role
About the Role
Amazon seeks a Customer Service Associate to be the first point of contact for Saudi Arabian customers via phone, chat, and email in Arabic. The role involves resolving queries about orders, products, payments, and website guidance.
Key Skills for This Role
Responsibilities
- Answer customer requests through phone, chat, and/or email in Arabic
- Handle order and product questions, payment matters, and website guidance
- Use tools to navigate, research, and review solutions
- Communicate effectively with customers to prevent issues and solve queries
Requirements
- Fluency in Arabic (spoken and written)
- Strong communication skills
- Ability to work variable shifts including weekends and holidays
Full Job Posting
Role Overview
- As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in Arabic by answering their requests through phone, chat and/or email this includes everything fro
Key Responsibilities
- Answer customer requests through phone, chat, and/or email in Arabic
- Handle order and product questions, payment matters, and website guidance
- Use tools to navigate, research, and review solutions
- Communicate effectively with customers
Work Schedule
- This role requires working variable hours to match when customers need us most.
- You will work 9 hours per shift and your work week is minimum 40 hours.
- Shifts are scheduled within operating hours of 8 am and 10 pm Monday to Sunday.
- You may be required to work national holidays.
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