Strategic Account Manager, Trilogy (Remote) - $200,000/year USD

About the Role

Key Responsibilities

• Manage executive relationships and lead commercial negotiations for Trilogy's most valuable enterprise renewal accounts, including sophisticated seven-figure, multi-year contracts.
• Collaborate directly with Fiona, Trilogy's AI renewals agent, applying your judgment and customer insights to enhance its capabilities and increase its operational independence.
• Evaluate customer health metrics, product adoption patterns, commercial history, and business risk factors to proactively secure successful renewal results.

Basic Requirements

• Direct experience managing enterprise renewals or retention for B2B software customers with accounts generating at least $100K in annual recurring revenue.
• Demonstrated accountability for quarterly retention or Net Revenue Retention goals, consistently delivering at least 90% NRR or comparable performance over multiple quarters.
• Personal track record leading sophisticated, multi-year enterprise renewals with deal values of $1M or greater.
• Practical experience applying AI-enabled or agentic systems in enterprise renewals, customer success, or enterprise sales environments.
• Proficient Salesforce or equivalent CRM experience, covering renewal forecasting, risk detection, and pipeline oversight.
• Outstanding executive communication abilities, commercial negotiation expertise, and relationship stewardship skills.

Nice-to-have Requirements

• Experience refining AI prompts, workflows, or business logic informed by customer engagement patterns.
• History in enterprise SaaS, cloud software, or subscription-oriented technology sectors.
• Experience synthesizing data from contracts, customer health indicators, support interactions, and product usage to inform renewal approaches.
• Proven systems thinking ability and a history of enhancing repeatable commercial workflows via automation.

About Trilogy

Application Notes

• This is a full-time (40 hours per week), long-term position.
• The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.
• The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.
• The payment period is weekly.