Senior Account Manager, Trilogy (Remote) - $200,000/year USD
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Key skills for this role
Role Overview
Own high-value enterprise renewals and direct conversations with senior decision-makers.
Drive customer retention and secure multi-million-dollar contracts through hands-on execution.
Use AI-driven sales insights to improve deal execution, risk assessment, and stakeholder engagement.
Key Skills for This Role
Full Job Posting
Role overview
Own high-value enterprise renewals and direct conversations with senior decision-makers.
Drive customer retention and secure multi-million-dollar contracts through hands-on execution.
Use AI-driven sales insights to improve deal execution, risk assessment, and stakeholder engagement.
What you will be doing
- Lead high-touch customer conversations, align on value, overcome objections, and win renewals.
- Define and improve B2B renewal playbooks, AI-driven sales strategies, and retention frameworks.
- Own the entire renewal process for high-value enterprise accounts as the primary point of contact.
Out of scope
The role does not include new-logo sales or hunting for new leads.
The role does not focus on high-volume, low-value renewal processing.
Basic requirements
- At least 8 years of customer success or account management experience at a software, SaaS, or cloud company serving enterprise clients.
- Experience managing the full renewal cycle, including engagement, value proposition, negotiation, paper process, and closing deals worth $100K or more.
- Fluent English with strong verbal and written proficiency.
- Professional experience using AI tools.
- Ability to work during U.S. business hours.
Nice-to-have requirements
- Experience renewing complex, high-value B2B software and related services for large enterprises.
- Experience selling multiple products across different verticals or business units.
- Comfort selling value-added services and premium tiers based on business benefits rather than price.
- Hands-on use of ChatGPT or Claude to improve customer-facing work.
About Trilogy
Trilogy operates a business platform used by hundreds of software businesses.
The company emphasizes technology innovation, customer-facing design, and incubation of new businesses.
Compensation and engagement
- This is a full-time, long-term position requiring 40 hours per week.
- The engagement requires an independent contractor agreement with Crossover as Contractor of Record.
- Compensation is $100 USD per hour, equivalent to $200,000 USD per year based on 40 hours per week and 50 weeks per year.
- The payment period is weekly.
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