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Senior Account Manager, Trilogy (Remote) - $200,000/year USD

Crossover
Abu Dhabi, UAE
Full-time
Director
Onsite
$100
Discovered 1 weeks ago
Enterprise account managementCustomer success managementB2B renewalsRenewal negotiationSaaS and cloud productsAI tools
Free

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Key skills for this role

Enterprise account managementCustomer success managementB2B renewals
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Role overview

Own high-value enterprise renewals and direct conversations with senior decision-makers.

Drive customer retention and secure multi-million-dollar contracts through hands-on execution.

Use AI-driven sales insights to improve deal execution, risk assessment, and stakeholder engagement.

What you will be doing

  • Lead high-touch customer conversations, align on value, overcome objections, and win renewals.
  • Define and improve B2B renewal playbooks, AI-driven sales strategies, and retention frameworks.
  • Own the entire renewal process for high-value enterprise accounts as the primary point of contact.

Out of scope

The role does not include new-logo sales or hunting for new leads.

The role does not focus on high-volume, low-value renewal processing.

Basic requirements

  • At least 8 years of customer success or account management experience at a software, SaaS, or cloud company serving enterprise clients.
  • Experience managing the full renewal cycle, including engagement, value proposition, negotiation, paper process, and closing deals worth $100K or more.
  • Fluent English with strong verbal and written proficiency.
  • Professional experience using AI tools.
  • Ability to work during U.S. business hours.

Nice-to-have requirements

  • Experience renewing complex, high-value B2B software and related services for large enterprises.
  • Experience selling multiple products across different verticals or business units.
  • Comfort selling value-added services and premium tiers based on business benefits rather than price.
  • Hands-on use of ChatGPT or Claude to improve customer-facing work.

About Trilogy

Trilogy operates a business platform used by hundreds of software businesses.

The company emphasizes technology innovation, customer-facing design, and incubation of new businesses.

Compensation and engagement

  • This is a full-time, long-term position requiring 40 hours per week.
  • The engagement requires an independent contractor agreement with Crossover as Contractor of Record.
  • Compensation is $100 USD per hour, equivalent to $200,000 USD per year based on 40 hours per week and 50 weeks per year.
  • The payment period is weekly.

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