Strategic Account Manager, Trilogy (Remote) - $200,000/year USD
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Key skills for this role
Role Overview
Crossover is looking for a Strategic Account Manager to manage high-value enterprise renewals using AI, focusing on executive alignment, commercial strategy, and negotiations.
The role involves collaborating with an AI renewals agent, evaluating customer health metrics, and leveraging Salesforce and AI-powered workflows.
The position is a full-time, long-term contract with a compensation of $200,000 USD/year.
The role requires direct experience managing enterprise renewals or retention for B2B software customers with accounts generating at least $100K in annual recurring revenue.
The role requires demonstrated accountability for quarterly retention or Net Revenue Retention goals, consistently delivering at least 90% NRR or comparable performance over multiple quarters.
The role requires a personal track record leading sophisticated, multi-year enterprise renewals with deal values of $1M or greater.
The role requires practical experience applying AI-enabled or agentic systems in enterprise renewals, customer success, or enterprise sales environments.
The role requires proficient Salesforce or equivalent CRM experience, covering renewal forecasting, risk detection, and pipeline oversight.
The role requires outstanding executive communication abilities, commercial negotiation expertise, and relationship stewardship skills.
The role requires the ability to operate effectively in a global, fully remote work setting.
Key Skills for This Role
Full Job Posting
Job Overview
Crossover is looking for a Strategic Account Manager to manage high-value enterprise renewals using AI, focusing on executive alignment, commercial strategy, and negotiations.
The role involves collaborating with an AI renewals agent, evaluating customer health metrics, and leveraging Salesforce and AI-powered workflows.
The position is a full-time, long-term contract with a compensation of $200,000 USD/year.
The role requires direct experience managing enterprise renewals or retention for B2B software customers with accounts generating at least $100K in annual recurring revenue.
The role requires demonstrated accountability for quarterly retention or Net Revenue Retention goals, consistently delivering at least 90% NRR or comparable performance over multiple quarters.
The role requires a personal track record leading sophisticated, multi-year enterprise renewals with deal values of $1M or greater.
The role requires practical experience applying AI-enabled or agentic systems in enterprise renewals, customer success, or enterprise sales environments.
The role requires proficient Salesforce or equivalent CRM experience, covering renewal forecasting, risk detection, and pipeline oversight.
The role requires outstanding executive communication abilities, commercial negotiation expertise, and relationship stewardship skills.
The role requires the ability to operate effectively in a global, fully remote work setting.
Key Responsibilities
- Manage executive relationships and lead commercial negotiations for Trilogy's most valuable enterprise renewal accounts, including sophisticated seven-figure, multi-year contracts.
- Collaborate directly with Fiona, Trilogy's AI renewals agent, applying your judgment and customer insights to enhance its capabilities and increase its operational independence.
- Evaluate customer health metrics, product adoption patterns, commercial history, and business risk factors to proactively secure successful renewal results.
- Leverage Salesforce and AI-powered workflows to ensure forecast accuracy, detect renewal risks in advance, and focus intervention efforts where human expertise delivers maximum value.
- Transform insights from customer interactions into systematic enhancements that strengthen renewals effectiveness across the board.
Basic Requirements
- Direct experience managing enterprise renewals or retention for B2B software customers with accounts generating at least $100K in annual recurring revenue.
- Demonstrated accountability for quarterly retention or Net Revenue Retention goals, consistently delivering at least 90% NRR or comparable performance over multiple quarters.
- Personal track record leading sophisticated, multi-year enterprise renewals with deal values of $1M or greater.
- Practical experience applying AI-enabled or agentic systems in enterprise renewals, customer success, or enterprise sales environments.
- Proficient Salesforce or equivalent CRM experience, covering renewal forecasting, risk detection, and pipeline oversight.
- Outstanding executive communication abilities, commercial negotiation expertise, and relationship stewardship skills.
- Able to operate effectively in a global, fully remote work setting.
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