Store Manager | Retail | Watsons | Qatar
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Key skills for this role
About the Role
Al-Futtaim seeks a Store Manager for Watsons in Qatar to drive sales, manage store operations, and lead a beauty-focused team. Requires 5+ years retail and team management experience in the beauty sector, with strong leadership and operational skills.
Key Skills for This Role
Responsibilities
- Drive, monitor, and review sales performance and recommend action plans to deliver store sales budget.
- Conduct monthly meetings focusing on category sales performance.
- Implement strategies and ensure 100% execution of programs to achieve sales targets for exclusive products.
- Manage and control store approved OPEX budgets.
- Achieve shrinkage budget below tolerance level through day to day monitoring of Retail Operating Standard Compliance.
- Check and review implementation of display and timely replenishment of stocks.
- Manage availability and ensure timely replenishment of stocks.
- Ensure consistent and accurate inventory adjustments including GAP, Cycle Counts, and Negative Quantity on Hand.
- Ensure customer shopping experience exceeds customer expectations.
- Handle and report product queries, complaints, offering professional advice.
- Drive loyalty member programs and initiatives to achieve target transaction participation.
- Drive selling techniques to achieve target conversion and transaction rate.
Requirements
- Bachelor's or Master's degree preferred
- Minimum of 5+ years experience in retail and team management, specifically in the beauty sector
- Proficient in retail operational skills, including stock management, visual merchandising, systems usage, and cashier operations
- Strong management skills with a focus on people development and leadership
- Extensive knowledge of the beauty industry and current trends
- Empathy and customer service focused with a results oriented approach
- Leadership and problem solving skills with ability to handle ambiguity
- Proactive mindset with excellent relationship skills, integrity, and trust
Full Job Posting
Company Overview
- Al Futtaim Group is a diversified privately held regional business headquartered in Dubai, structured into five operating divisions: automotive, financial services, real estate, retail and healthcare.
- Al Futtaim Retail has partnerships with brands including IKEA, ACE, Toys R Us, Inditex Group, Marks and Spencer, Watsons, and B&Q.
Overview of the Role
- The Store Manager is tasked with planning, controlling, and directing store operations to achieve high customer service standards and in store execution, driving sustainable sales and profit targets.
- The role involves direct supervision of various beauty focused staff and ensuring financial and operational KPIs are met.
What You Will Do Profit Financial
- Drive, monitor, and review sales performance and recommend action plans to deliver the store sales budget.
- Conduct monthly meetings focusing on category sales performance.
- Implement strategies and ensure 100% execution of programs to achieve sales targets for all exclusive products.
- Manage and control store approved OPEX budgets.
- Achieve shrinkage budget below tolerance level.
- Achieve % of total sales, manage exclusives, operating expenses, and shrinkage targets.
What You Will Do Commercial
- Check and review implementation of display and timely replenishment of stocks.
- Manage availability and ensure timely replenishment of stocks.
- Ensure consistent and accurate inventory adjustments.
- Ensure customer shopping experience exceeds customer expectations.
- Handle and report product queries, complaints.
- Drive loyalty member programs and initiatives.
- Drive selling techniques to achieve target conversion and transaction rate.
- Cascade ongoing promotions, activities, memos, bulletins.
- Check and validate proper implementation of promotional and store activities.
What You Will Do Process
- Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented.
- Demonstrate strong analytical skills and understanding of system reporting.
- Monitor store controllable expenses, supervise loss, asset protection, risk management, and inventory management.
- Liaise with mall management and handle store documentation.
- Perform cashiering duties.
- Ensure Planogram implementation and retail standard operations.
What You Will Do People
- Plan and monitor personal development plans and in role development interventions for team members.
- Identify, implement, and monitor team learning interventions.
- Review and discuss performance appraisals and personal plans for direct reports.
- Implement action plans for employee engagement.
- Complete and discuss competency building and performance reviews.
Required Skills
- Extensive knowledge of the beauty industry and current trends.
- Empathy and customer service focused with a results oriented approach.
- Leadership and problem solving skills with the ability to handle ambiguity.
- Proactive mindset with excellent relationship skills, integrity, and trust.
What Qualifies You for the Role
- Bachelor's or Master's degree preferred.
- Minimum of 5+ years experience in retail and team management, specifically in the beauty sector.
- Proficient in retail operational skills, including stock management, visual merchandising, systems usage, and cashier operations.
- Strong management skills with a focus on people development and leadership.
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