Store Manager | Retail | M&S | UAE
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Key skills for this role
About the Role
Al-Futtaim is hiring a Store Manager for M&S in Abu Dhabi to oversee store operations, drive sales, develop the team, and ensure excellent customer service. The role requires proven sales achievement, leadership skills, and operational expertise.
Key Skills for This Role
Responsibilities
- Develop and execute strategies to meet and exceed sales targets and profitability goals
- Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends
- Maximize sales opportunities through effective product placement, promotions, and upselling techniques
- Constantly review sales performance and key performance indicators to identify opportunities for sales growth
- Ensure efficient inventory management to minimize stock outs and overstock situations
- Lead, motivate, and coach a high performing store team, fostering a positive and inclusive workplace culture
- Recruit, train, and onboard new team members
- Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities
- Identify and develop high potential staff members for future leadership roles
- Set a high standard for customer service, ensuring all team members provide exceptional service
- Address customer complaints and concerns promptly and professionally
- Oversee day to day store operations, including stock replenishment, cash handling, and store maintenance
Requirements
- Proven track record of sales and profitability achievement
- Experience in implementing successful sales strategies and tactics
- Demonstrated commitment to putting the customer first and resolving customer issues effectively
- Strong organizational and problem solving skills to manage complex operational challenges
- Effective communication and interpersonal skills
Full Job Posting
Overview Of The Role
- The Store Manager is responsible for the overall operational performance of the store, driving strategic decision making to ensure the store meets its sales, customer service, and operational goals.
- This role blends leadership with hands on management to maintain high store performance, compliance with company policies, and deliver an exceptional customer experience.
- The Store Manager leads the team in maintaining operational efficiency, improving sales performance, and upholding store standards, fostering a positive and engaging environment for both staff and customers.
What You Will Do
- Drive Store Sales and Profit: Develop and execute strategies to meet and exceed sales targets and profitability goals.
- Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
- Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
- Constantly review sales performance and key performance indicators to identify opportunities for sales growth.
- Ensure efficient inventory management to minimize stock outs and overstock situations that could impact sales.
- Develop a Strong and Engaged Team: Lead, motivate, and coach a high performing store team.
- Recruit, train, and onboard new team members, ensuring they are well equipped to perform their roles effectively.
- Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities.
- Identify and develop high potential staff members for future leadership roles.
- Deliver High Level of Customer Service: Set a high standard for customer service.
- Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
- Ensure the store environment is welcoming and customer friendly.
Required Skills To Be Successful
- Experience in sales strategies and profitability.
- Effective communication and interpersonal skills.
- Ability to deliver exceptional customer service.
- Strong organizational and problem solving skills.
What Qualifies You For The Role
- Proven track record of sales and profitability achievement.
- Experience in implementing successful sales strategies and tactics.
- Demonstrated commitment to putting the customer first and resolving customer issues effectively.
- Strong organizational and problem solving skills to manage complex operational challenges.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.
- We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
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