Store Manager
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Key skills for this role
About the Role
Fendi seeks a Store Manager to lead luxury retail operations in Jeddah. You will drive sales, manage team performance, and ensure exceptional customer service while embodying the Fendi brand.
Key Skills for This Role
Responsibilities
- Monitor and achieve store performance with relevant KPIs
- Assist in the selling process
- Analyse the business, propose and implement action plans to improve results
- Demonstrate sales leadership for staff and set performance targets
- Be aware of local trading environment and competitors' activities
- Manage and supervise team in execution of company operating and stock procedures
- Manage customer service quality to meet client expectations
- Develop loyal FENDI clients and implement CRM tools and clienteling actions
- Act as brand ambassador to strengthen relationships with VIP clients
- Improve Mystery Shopper Results with action plans
- Motivate employees to maximize team spirit and promote teamwork
- Work with HR Dept. in recruiting qualified applicants
Requirements
- 7 10 years' experience in Fashion/Luxury Sales
- 5 7 years' experience in top location management of retail luxury business
- Bachelor's or Master's Degree
- Strong selling and communication skills
- Leadership, confidence, organization, professionalism
- Strong customer orientation skills
- Goal oriented approach, multitasking
- Computer skills and Retail management system knowledge
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English. Additional languages are a plus.
Full Job Posting
Store Manager
- As a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.
- Through constant coaching and motivation of your team, you will strengthen client relationships by promoting FENDI history, craftmanship, quality of materials and creativity.
Main Responsibilities
- Monitor and achieve store performance with relevant KPIs
- Assist in the selling process
- Analyse the business, propose and implement action plans to improve results, generate sales for each product category
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
- Be aware of local trading environment and its impact on our sales, including competitors' trading activities
- Manage and supervise the team in the correct execution of all company operating and stock procedures
- Manage customer service quality, to meet client’s expectations by offering excellent customer service standards
- Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in store events
- Act as brand ambassador to strengthen/build relationships with VIP clients
- Improve Mystery Shopper Results with action plans
- Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
- Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
Profile
- 7 10 years’ experience in Fashion/Luxury Sales
- 5 7 years’ experience in a top location management of a retail luxury business
- Bachelor’s or master’s Degree
- Strong selling and communication skills are necessary
- Excellent relationships skills, self reliant, friendly and patient
- Leadership, confidence, organization, professionalism
- Strong customer orientation skills
- Goal oriented approach, multitasking
- Computer skills and Retail management system knowledge
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English. Additional languages are a plus.
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