Store in Charge @ QSR
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Key skills for this role
About the Role
Maristo Interior Design LLC is hiring a Supervisor / Store In Charge for a QSR brand. The role requires 1-2 years of supervisory experience in a QSR environment and involves overseeing daily operations, leading shifts, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Supervise and support crew members during daily operations
- Ensure smooth opening, closing, and shift handover procedures
- Maintain high standards of customer service and guest satisfaction
- Monitor food quality, hygiene, cleanliness, and safety standards
- Assist in staff scheduling, training, and performance monitoring
- Handle customer inquiries, complaints, and resolve issues professionally
- Monitor inventory levels and coordinate stock replenishment
- Ensure compliance with company policies and operational procedures
- Support sales growth by maintaining excellent service standards and efficient operations
- Prepare daily operational reports and update management on store performance
Requirements
- 1–2 years of experience as a Supervisor, Shift Leader, or Store In Charge in a QSR brand
- Strong leadership and team management skills
- Good communication and customer service skills
- Ability to work in a fast paced environment and handle multiple tasks
- Basic knowledge of inventory management and cash handling
- Flexible to work shifts, weekends, and public holidays
Full Job Posting
Job Summary
- We are looking for a dedicated and customer focused Crew Member cum Supervisor to oversee daily restaurant operations, lead the team during shifts, and ensure excellent customer service standards.
- The ideal candidate should have prior experience in a QSR brand and be capable of managing store operations, staff coordination, and customer satisfaction.
Key Responsibilities
- Supervise and support crew members during daily operations.
- Ensure smooth opening, closing, and shift handover procedures.
- Maintain high standards of customer service and guest satisfaction.
- Monitor food quality, hygiene, cleanliness, and safety standards.
- Assist in staff scheduling, training, and performance monitoring.
- Handle customer inquiries, complaints, and resolve issues professionally.
- Monitor inventory levels and coordinate stock replenishment.
- Ensure compliance with company policies and operational procedures.
- Support sales growth by maintaining excellent service standards and efficient operations.
- Prepare daily operational reports and update management on store performance.
Requirements
- 1–2 years of experience as a Supervisor, Shift Leader, or Store In Charge in a QSR brand.
- Strong leadership and team management skills.
- Good communication and customer service skills.
- Ability to work in a fast paced environment and handle multiple tasks.
- Basic knowledge of inventory management and cash handling.
- Flexible to work shifts, weekends, and public holidays.
Preferred Skills
- Experience in international or well known QSR brands.
- Knowledge of food safety and hygiene standards.
- Problem solving and decision making abilities.
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