Store Director – Flagship Boutique (Luxury Fine Jewellery)
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Key skills for this role
About the Role
A globally recognised fine jewellery maison is seeking a Store Director to lead their flagship boutique in Dubai. The role involves full ownership of commercial performance, client experience, team development, and brand representation.
Key Skills for This Role
Responsibilities
- Lead and develop a team of Client Advisors, setting clear expectations around performance and behaviour
- Coach individuals on clienteling, sales approach, and product knowledge
- Recruit and retain strong talent aligned with the brand’s positioning
- Drive overall sales performance and ensure targets are achieved
- Be actively involved with top clients, including high jewellery and VIP appointments
- Strengthen and grow the boutique’s client base through consistent clienteling
- Oversee day to day operations, including stock, security, and compliance
- Ensure the boutique is always presented to the highest standard
- Act as a key representative of the brand within the local luxury market
Requirements
- 8+ years’ experience within luxury retail, ideally fine jewellery or watches
- Proven experience managing a flagship or high volume boutique
- Strong track record in driving sales and managing teams
- Confident working with UHNW clients and managing key relationships
- Hands on, commercially aware, and comfortable leading from the front
- Well presented, credible, and professional
Full Job Posting
The Role
- You will take full ownership of the boutique, leading both the commercial performance and the overall client experience.
- This is a hands on role where visibility on the shop floor is essential, particularly with top clients.
- You will also be responsible for building and developing a strong team, ensuring standards remain consistently high across all areas of the business.
Key Responsibilities
- Team Leadership: Lead and develop a team of Client Advisors, setting clear expectations around performance and behaviour.
- Coach individuals on clienteling, sales approach, and product knowledge.
- Recruit and retain strong talent aligned with the brand’s positioning.
- Maintain a professional, structured, and accountable team environment.
- Sales & Client Management: Drive overall sales performance and ensure targets are achieved.
- Be actively involved with top clients, including high jewellery and VIP appointments.
- Strengthen and grow the boutique’s client base through consistent clienteling.
- Ensure a high level of service at all times, in line with brand expectations.
- Operations & Boutique Standards: Oversee day to day operations, including stock, security, and compliance.
- Ensure the boutique is always presented to the highest standard.
- Monitor performance and provide regular feedback to senior management.
- Maintain strong knowledge of collections and product categories.
Profile
- 8+ years’ experience within luxury retail, ideally fine jewellery or watches.
- Proven experience managing a flagship or high volume boutique.
- Strong track record in driving sales and managing teams.
- Confident working with UHNW clients and managing key relationships.
- Hands on, commercially aware, and comfortable leading from the front.
- Well presented, credible, and professional.
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