Sr. Specialist Workforce Operations & Experience
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Key skills for this role
About the Role
We are seeking a Senior Specialist to design and scale a high-performing store staffing model for in-house and 3PL teams. The role involves vendor governance, compliance, cost optimization, and managing onboarding, retention, and fraud prevention.
Key Skills for This Role
Responsibilities
- Design and scale a high performing store staffing model for in house and 3PL teams
- Manage end to end lifecycle operations including onboarding, training, offboarding, and attrition management
- Drive vendor governance, compliance, and cost optimization
- Implement structured 3PL account management framework to improve vendor governance and performance
- Identify and mitigate workforce fraud risks across attendance, productivity, payroll, and misconduct
Requirements
- Experience in workforce planning and staffing model design
- Experience in vendor and 3PL governance
- Knowledge of compliance, risk, and financial control
- Strong analytical and problem solving skills
Full Job Posting
Role Overview
- As the Sr. Specialist Store Staff Management, you will design and scale a high performing store staffing model for both in house and 3PL teams.
- You will drive vendor governance, compliance, and cost optimization, while managing onboarding, retention, and fraud prevention.
- Partnering across regions, you will ensure operational readiness and sustainable growth across all darkstore and warehouse locations.
Workforce Planning & Strategy
- Build and scale a reliable, high performing store staffing model for in house and 3PL personnel at an efficient cost.
- Manage end to end lifecycle operations, including store staff onboarding, training, offboarding, and attrition management.
- Support regional expansion and scaling plans by ensuring workforce models remain operationally sustainable, commercially efficient, and execution ready.
- Drive continuous improvement initiatives across workforce planning, picker quality, and store staff cost optimization.
Vendor & 3PL Governance
- Manage 3PL contracts and account frameworks to ensure a sufficient, uninterrupted supply of store staff.
- Implement a structured 3PL account management framework to improve vendor governance, accountability, and long term performance.
- Lead performance governance with local markets through regular business reviews, scorecards, SLA tracking, and structured action plans.
Compliance, Risk, & Financial Control
- Define and standardize workforce compliance policies across all markets, including onboarding, documentation, and attendance controls.
- Ensure accurate tracking of staff attendance, leave, and overtime (OT), collaborating closely with local Finance and POPs teams for precise accounting.
- Identify and mitigate workforce fraud risks across attendance, productivity, payroll, and misconduct by implementing preventive controls and reporting mechanisms.
- Partner with Operations, H
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