Sr. Representative, WFM Real Time Management
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Concentrix is seeking a Senior Representative for Workforce Management Real Time Management in Riyadh. You will monitor real-time activity, manage agent schedules, and ensure service levels are maintained.
Key Skills for This Role
Responsibilities
- Distribute accurate and timely agent schedules using WFM tools
- Input intraday corrections and exceptions into systems for agent time off and absences
- Monitor inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiate and coordinate trouble tickets and escalate issues as required
- Prepare standard and ad hoc reports for agent availability effectiveness
- Monitor and resolve agent availability concerns via face to face communications, phones, and messaging applications
Requirements
- Bachelor's degree in any related field
- Minimum of 1 year of experience within the same field
- Advanced Excel skills
- Fluent in Arabic and English (minimum B2 level proficiency)
- Strong verbal and written communication skills
- Ability to work in a time critical environment and quickly adapt
- Skill in problem solving and conceptual thinking
- Knowledge of scheduling systems (IEX, Teleopti, etc. is a plus)
- Flexibility to manage dynamic shifts and business needs
Full Job Posting
Job Title
- Sr. Representative, WFM Real Time Management
Job Description
- We are seeking a RTA to manage and monitor real time activity in the operations team, ensuring that resources are efficiently allocated and service levels are maintained.
- The role requires quick adaptability, strong problem solving skills, and the ability to operate in a time sensitive environment.
Essential Functions/Core Responsibilities
- Distributes accurate and timely agent schedules using WFM tools
- Inputs intraday corrections and exceptions into systems for agent time off and absences
- Monitors inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiates and coordinates trouble tickets and escalate issues as required
- Prepares standard and ad hoc reports for agent availability effectiveness
- Monitors and resolves agent availability concerns via face to face communications, phones, and messaging applications with agent(s) and command center
Required Skills And Qualifications
- Bachelor's degree in any related field.
- a minimum of 1 year of experience within the same field.
- Advanced Excel skills.
- Fluent in Arabic and English (minimum B2 level proficiency).
- Strong verbal and written communication skills to analyze, interpret, and address needs.
- Ability to work in a time critical environment and quickly adapt to changing business requirements.
- Skill in problem solving and conceptual thinking.
- Knowledge of scheduling systems (experience with tools such as IEX, Teleopti, etc. is a plus).
- Flexibility to manage dynamic shifts and business needs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Concentrix
Digital Analytics Consultant
Dubai, UAE
Concentrix seeks a Digital Analytics Consultant to drive insights from digital marketing data using analytics and visualization tools. The role requires 3+ years of experience in digital/web analytics and proficiency wit
Digital Analytics Consultant
Dubai, UAE
Concentrix is seeking a Digital Analytics Consultant to leverage digital marketing analytics and data visualization tools to drive insights and improve customer experience. The role requires 3+ years of experience in dig
Digital Analytics Consultant
Dubai, UAE
Concentrix seeks a Digital Analytics Consultant to leverage digital marketing analytics and data visualization tools to drive insights and improve customer experience. The role involves conducting analytics assessments,
Digital Analytics Consultant
Dubai, UAE
Concentrix is hiring a Digital Analytics Consultant to leverage digital marketing analytics and data visualization tools to drive insights and improve customer experience. The role involves conducting analytics assessmen
Automotive Customer Service Representative (On-Site)
Oshawa, CAN
Concentrix is hiring an Automotive Customer Service Representative to deliver exceptional customer experiences for a well-known automotive brand. The role involves handling inbound calls, assisting with vehicle warranty
Digital Analytics Consultant
Dubai, UAE
Concentrix seeks a Digital Analytics Consultant to join the Catalyst team in Dubai. The role involves leveraging digital analytics tools like Google Analytics and Adobe Analytics to drive insights, create measurement str
Team Leader
Riyadh, KSA
Concentrix is seeking a Team Leader to supervise a group of call center associates in Riyadh. The role involves coaching, performance management, and ensuring KPIs are met. Candidates should have an associate's degree an
Team Leader
الرياض, KSA
Concentrix seeks a Team Leader to supervise a group of call center associates in Riyadh. Responsibilities include coaching, performance management, and ensuring service delivery meets KPIs. Requires an associate's degree
Digital Analytics Consultant
Dubai, UAE
Digital Analytics Consultant
Dubai, UAE
Digital Analytics Consultant
Dubai, UAE
Digital Analytics Consultant
Dubai, UAE
Automotive Customer Service Representative (On-Site)
Oshawa, CAN
Digital Analytics Consultant
Dubai, UAE
Team Leader
Riyadh, KSA
Team Leader
الرياض, KSA