Sr Manager - IT Operations

As Senior Manager, IT Operations, you will provide both strategic and operational leadership for Smythe's technology operations, including infrastructure, cloud services, cybersecurity, service delivery, workplace technology, and vendor management. Working closely with the CIO, you will help ensure technology services are secure, reliable, scalable, and aligned with the firm's business objectives.

You will play a key role in advancing Smythe's digital transformation initiatives by providing the operational leadership, governance, and technology foundations required to support a modern, secure, and scalable technology environment, including data, automation, artificial intelligence, and emerging technologies.

This opportunity is ideal for a collaborative and results-oriented leader who enjoys balancing long-term strategy with operational excellence while building high-performing teams and driving continuous improvement across a complex technology environment.

Lead infrastructure, cybersecurity, service desk, and technology operations functions, ensuring reliable, secure, and effective service delivery

Develop and execute infrastructure, cloud, and technology operations roadmaps aligned with business priorities and Smythe's technology strategy

Oversee service management processes, including incident, problem, change, escalation, and operational performance management

Drive infrastructure modernization initiatives and continuously improve the end-user technology experience

Lead cybersecurity operations, including vulnerability management, endpoint security, identity and access management, monitoring, and incident response

Identify, assess, prioritize, and mitigate technology, cybersecurity, operational, and business continuity risks

Establish operational standards, governance practices, and performance measures that support secure, scalable technology services and emerging technology initiatives

Develop and maintain disaster recovery, business continuity, backup, resiliency, and recovery capabilities across critical technology services

Manage relationships with vendors, managed service providers, and technology partners to ensure service, security, and performance expectations are achieved

Oversee operational budgets, contracts, licensing, technology investments, and vendor performance

Lead, coach, and develop technology team members, fostering a culture of accountability, collaboration, service excellence, and continuous improvement

Provide recommendations and reporting to the CIO regarding operational performance, technology risks, cybersecurity, service levels, and strategic initiatives

7+ years of progressive IT operations and technology leadership experience

Experience leading infrastructure, cybersecurity, service desk, or related technology operations functions

Experience managing enterprise technology environments and operational service delivery

Experience developing and executing infrastructure, cloud, security, or technology operations roadmaps

Experience managing technology vendors, managed service providers, contracts, licensing, and enterprise technology relationships

Experience implementing security controls and managing technology and operational risks

Experience supporting business continuity, disaster recovery, incident management, and operational resilience

Strong technology leadership, people management, and strategic planning skills

Strong understanding of IT operations, cybersecurity, service management, and business continuity practices

Strong analytical and problem-solving skills with the ability to balance operational, security, and business priorities

Excellent communication skills and the ability to engage effectively with technical and non-technical stakeholders

Demonstrated adaptability, initiative, and commitment to continuous improvement

At Smythe, we combine the opportunities of a growing firm with a collaborative and entrepreneurial culture where people genuinely enjoy working together. We are committed to helping our team members build meaningful careers while delivering exceptional value to our clients.

As part of our Digital team, you will have the opportunity to influence the future direction of Smythe's technology environment and contribute to initiatives that support the firm's long-term growth, innovation, and digital strategy.

Smythe LLP is a leading professional services firm with offices in Vancouver, Langley, and Nanaimo. Since 1980, we have helped clients across BC, Canada, and internationally with assurance, taxation, insolvency, and advisory services.

Our team of more than 200 professionals and support staff is united by a shared commitment to building meaningful relationships, providing trusted expertise, and delivering lasting value to our clients. As a member of Allinial Global, one of the world's largest accounting associations, Smythe combines local relationships with global reach.

Learn more about Life at Smythe at www.smythecpa.com and follow us on Instagram (@lifeatsmythe) and LinkedIn (Smythe LLP).

We thank all applicants for their interest in Smythe LLP. Only those selected for an interview will be contacted.