Sr. Manager, Business Intelligence & Analytics
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Key skills for this role
About the Role
CIBC is seeking a Senior Manager, Business Intelligence & Analytics to provide advanced analytical support and statistical insights for the Collections function. You will lead analytics, develop strategies, and drive enhanced business decisions on collections performance.
Key Skills for This Role
Responsibilities
- Provide advanced analytical support and statistical insights to the reporting, analysis, and strategic initiatives for CIBC’s Collections function
- Deliver impactful analytics, develop strategies, and drive enhanced business decisions on managing collections performance, customer interactions, and financial outcomes
- Act as primary analytics partner to collections leadership, translating complex collections data into clear, actionable insights
- Design and deliver robust analytics and reporting frameworks tailored to the needs of the collections leadership team
- Work closely with other teams in IT, Business Intelligence, and Risk to ensure data integrity and compliance with governance standards
- Lead and coach a successful analytics team, helping them develop specialized expertise in collections analytics and reporting
Requirements
- Significant experience in advanced analytics within collections operations and/or risk management
- Proven track record of applying modeling and advanced math skills using SAS, SQL, Python, AI, and machine learning
- Ability to communicate detailed analytics and reporting in an impactful way to senior stakeholders
- Critical thinking skills to inform decision making in optimizing collections processes
Full Job Posting
What you'll be doing
- As the Senior Manager, Business Intelligence & Analytics, you will be part of a fast paced, agile team and responsible for providing advanced analytical support and statistical insights to the reporting, analysis, and strategic initiatives for CIBC’s Collections function. As Senior Manager, you’ll d
How you'll succeed
- Challenge the status quo through critical thinking and thoughtful analysis. Diagnose business operation environments, especially within collections, and prudently test hypotheses to identify actionable insights that drive operational improvements.
- Well versed in best practices and new discoveries in analytical fields, with a strong focus on collections operations, processes, and performance metrics. Apply your knowledge to develop and enhance reporting and analytics for collections leadership.
- Utilize your in depth knowledge of collections processes (early stage, mid stage, late stage, and dialer collections) to support analytics, reporting, and modelling. Develop and maintain comprehensive dashboards and reports to provide senior leadership with timely and relevant insights into collecti
- Foster working relationships with business partners, particularly within the collections function, to create a collaborative atmosphere. Cultivate new relationships aimed at creating solutions to common objectives and ensure alignment of analytics and reporting with business priorities.
- Actively recognize the contributions of your team to foster a positive, collaborative, and productive working environment. Lead and coach a successful analytics team, helping them develop specialized expertise in collections analytics and reporting.
- Create and foster an environment of innovation, bringing new technologies, ideas, and approaches to meet business objectives. Continuously seek opportunities to enhance collections analytics and reporting capabilities to support senior leadership in strategic decision making.
Who you are
- You can demonstrate significant experience in advanced analytics within collections operations and/or risk management, including developing and delivering insights and recommendations to senior leadership.
- You have a proven track record of applying modeling and advanced math skills. Using SAS, SQL, Python, AI, and machine learning—to collections data and processes.
- You give meaning to data. You enjoy investigating complex collections or risk problems, are well versed in complex data extraction and manipulation, and make sense of information to inform collections strategies.
- You are confident in your ability to communicate detailed analytics and reporting in an impactful way to senior stakeholders, enabling data driven decisions within the collections function.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help inform your decision making, especially in optimizing collections processes and reporting.
- Values matter to you. You bring your real self to work and you live our values—trust, teamwork, and accountability.
What CIBC Offers
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points based recognition
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
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