Senior Analyst, Business Analytics (18M Contract)
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Key skills for this role
About the Role
CIBC is seeking a Senior Analyst, Business Analytics for the Payments Operations team to modernize operational processes through automation, AI-driven solutions, and test automation.
Key Skills for This Role
Responsibilities
- Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls
- Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms
- Support reconciliation and balancing activities across payment ecosystems, including real time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes
- Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities
- Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics
- Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision making
- Collaborate with cross functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors
Requirements
- 3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles
- Strong knowledge of payment ecosystems, operational payment flows, settlement and reconciliation processes, and payment lifecycle management
- Knowledge of operational processes, system integrations, data flows, APIs, and payment processing environments
- Strong communication skills to convey technical concepts to diverse stakeholders
- Passion for automation, operational excellence, AI driven transformation, and continuous improvement
Full Job Posting
What you'll be doing
- As a Senior Analyst, Business Analytics on CIBC’s Payments Operations team, you’ll play a pivotal role in modernizing operational processes through automation, AI driven solutions, intelligent reconciliation workflows, and test automation across payment platforms.
- You’ll leverage your analytical and technical expertise to drive operational efficiency, reduce manual intervention, and enhance control effectiveness while supporting enterprise modernization initiatives.
- Working closely with technology teams, operations, product, QA/testing, vendors, and business stakeholders, you’ll design and implement scalable automation and reconciliation solutions.
How you'll succeed
- Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls.
- Identify opportunities to eliminate manual processes through intelligent automation, AI enabled workflows, scripting, and low code/no code tools.
- Support automation initiatives using technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.
- Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms.
- Support end to end testing activities including SIT, UAT, regression testing, and reconciliation validation.
- Support reconciliation and balancing activities across payment ecosystems, including real time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes.
- Investigate payment exceptions and operational variances, identify root causes, and recommend remediation.
- Develop automated controls and monitoring solutions to proactively detect anomalies and reduce operational risk.
- Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities.
- Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics.
- Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision making.
- Collaborate with cross functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors.
Who you are
- You bring 3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles.
- You possess strong knowledge of payment ecosystems, operational payment flows, settlement and reconciliation processes, and payment lifecycle management across banking environments.
- You understand how payments move through various systems and channels, including EFT/ACH, wire payments, card and debit transactions, real time payments, and ISO 20022 messaging frameworks.
- You demonstrate knowledge of operational processes, system integrations, data flows, APIs, and payment processing environments.
- You effectively communicate technical concepts, operational impacts, and analytical findings to a broad range of stakeholders.
- You are passionate about automation, operational excellence, AI driven transformation, and continuous improvement within financial services and payments environments.
Compensation
- Competitive compensation, banking benefit, wellbeing support, employee and family assistance programs, and MomentMakers recognition program.
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