Sr. Product Manager, Client Servicing Journeys
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Key skills for this role
About the Role
CIBC is seeking a Senior Product Manager to develop tactical plans for client servicing journeys. You will lead strategic initiatives, analyze data, and collaborate with stakeholders to enhance client experience.
Key Skills for This Role
Responsibilities
- Develop tactical plans of a product or service for management approval and execute approved plans
- Lead key initiatives end to end from idea generation to implementation
- Analyze and assess key business drivers, derive insights, develop recommendations and implement changes
- Evaluate competitive best practices to formulate new ideas and execute to remain competitive
- Develop strong relationships with key stakeholders across the bank
- Develop and deliver senior level communications
Requirements
- 5 7+ years experience in financial industries
- Strong understanding of financial, client and operational data
- Well developed management and leadership skills
- Strong communication skills, both written and verbal
Full Job Posting
What You'll Be Doing
- As a member of CIBC’s team, the Senior Product Manager is responsible for developing tactical plans of a product or service for management approval, and to assume responsibility for execution of the approved plans.
- The role applies advanced concepts to develop, recommend and implement annual business plans, manage day to day product activities, support internal and external partner and stakeholder management, and support the development and implementation of new product concepts and features.
- The Senior Product Manager uses independent judgement to determine methods and approaches to work, collaborating with the business to engage resources and support initiatives and ensure that the lifetime value of the client is maximized.
- The role supports new business development activities including initial concept development, market assessment, business case development and implementation to support CIBC’s enhanced client experience objectives while following good governance and risk management principles.
How You'll Succeed
- Strategic planning & execution Support strategy by developing and executing against strategic priorities to drive product enhancements & development, sales by executing against offers / campaigns, and engagement by improving client communication & experience.
- Lead key initiatives end to end from (i) idea generation / conceptualizing (ii) solution / capability design (iii) assess financial impacts / business case (iv) lead development & build with partners (v) implement
- Analytical Strong understanding of financial, client and operational data with ability to interpret complex information, identify patterns and trends.
- Analyze and assess key business drivers, derive key insights, develop recommendations and implement changes.
- Stay abreast of and demonstrate strong understanding of industry and competitive positioning and developments in Canada.
- Evaluate competitive best practices to formulate new ideas and execute to remain competitive.
- Leadership Well developed management and leadership skills sufficient to achieve results within a matrix organization, including the ability to influence at a senior level.
- Ability to plan, prioritize and organize work effectively while managing competing priorities.
- Develop strong relationships with and successfully partner with key stakeholders across the bank (Digital, Marketing, Analytics, Finance, Technology, distribution partners, etc.)
- Communication Strong communication skills including the ability to present (both written and verbal) complex, conceptual information in a clear and concise manner.
- Develop and deliver senior level communications in Insurance and across the bank
Who You Are
- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners.
- You put our clients first. You engage with purpose to find the right solutions.
- You give meaning to data. You enjoy investigating complex problems, and making sense of information.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work.
- You’re creative and results oriented. You are innovative and adaptable, with excellent attention to detail.
- You can demonstrate experience in the financial industries (5 7+ years)
- Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.
Work Arrangement
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1 3 days per week on site, while other days will be remote.
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