Sr. Manager, Business Development

COMMERCIAL PLANNING & PERFORMANCE

TRADE PARTNER ENGAGEMENT

CAPABILITY, TRAINING & BRAND ADVOCACY

EXPERIENCE / KNOWLEDGE & SKILLS

• Strong relationship‑building and stakeholder management capability, with the ability to engage, influence and present credibly at multiple levels across retail trade partners.
• Collaborative and team‑oriented, with the ability to work effectively within a matrix organisation and across multiple functions. Actively steps beyond core responsibilities to support colleagues and contribute to shared team outcomes.
• High level of understanding and experience with digital marketing practices, able to identify, challenge and shape partnership marketing activity to ensure high returns on investment.
• Brings a constructive, solution‑oriented approach, combining independent thinking with resilience and a consistently positive, can‑do attitude.
• Highly analytical and commercially astute, able to interpret data, evaluate risks and opportunities, and translate insights into clear actionable roadmap that drive performance.
• Demonstrated ability to oversee and manage a portfolio of retail accounts, maintaining a holistic view of performance, investment and execution.
• Proven influencing and negotiation skills, aligning partner priorities with business objectives to deliver mutually beneficial outcomes.
• Proactive and results‑driven, demonstrating initiative and accountability in delivering agreed targets and strategic priorities.
• Strong planning, prioritisation and execution skills, with the ability to manage multiple initiatives and account plans concurrently.
• Strategic thinker capable of developing and executing growth plan that drive sustainable performance.
• Strong selling and persuasion capability, with a clear understanding of positioning a premium or luxury brand within a competitive retail environment.
• Demonstrated commercial acumen, including experience in forecasting, budget management and ROI evaluation.
• Excellent written, verbal and presentation skills, with the ability to influence outcomes at partner and internal leadership level.
• Comfortable as an early adopter of AI‑enabled and emerging technologies, using innovation to enhance efficiency and commercial outcomes.
• Solution oriented, adaptable and comfortable working across multiple markets and travel requirements.

QUALIFICATIONS AND EDUCATION

• Proven experience in retail account management or sales leadership within a commercially driven environment.
• Demonstrated success in account planning, partner development and commercial negotiations.
• Experience working within a matrix or global organisation is preferred.
• Sales or commercial experience from any relevant sector considered; travel or hospitality experience advantageous but not essential.
• Valid driver’s licence with a clear driving record.