Sr Customer Service Supervisor
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Key skills for this role
About the Role
Ecolab seeks a Senior Customer Service Supervisor to support the Corporate Account organization and field associates by providing customer service, processing leasing information, and coordinating shipments in Riyadh.
Key Skills for This Role
Responsibilities
- Ensure customer satisfaction, both internally and externally
- Provide guidance, coaching, and support to team members
- Manage overall team performance and handle customer complaints
- Implement strategies to improve service quality and enforce standards
- Oversee daily activities of customer service operations
- Manage invoicing, including submission and resolution of related issues
- Oversee operations for both Saudi and Bahrain regions
Requirements
- 2+ years of experience in customer service or related field
- Advanced decision making, accuracy, communication and problem solving skills
Full Job Posting
Role Overview
- Ecolab is seeking a Sr Customer Service Supervisor to support the Corporate Account organization and field associates by providing customer service, support and timely processing of leasing information, as well as take orders and coordinate the shipments.
- The Asset Management team will look to this person as a leader in the department for direction, coaching and guidance.
- This person will work independently of the supervisor, and requires an advanced level of decision making, accuracy, communication and problem solving skills.
What You Will Do
- Ensure customer satisfaction, both internally and externally.
- Provide guidance, coaching, and support to team members, and help resolve any issues that arise.
- Manage overall team performance and handle customer complaints promptly and effectively.
- Implement strategies aimed at continually improving service quality, as well as developing and enforcing standards and processes.
- Oversee the daily activities of customer service operations, ensuring smooth workflows.
- Assist the customer service team with any duties as needed.
- Manage invoicing, including submission and resolution of related issues.
- Oversee operations for both Saudi and Bahrain regions.
- Manage all sales related requirements as necessary.
- Ensure all invoices are submitted to customers within 72 hours.
- Take on additional duties as needed to support the team’s success.
What’s in it For You
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments.
- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
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