Specialist - Quality Assurance
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Abu Dhabi Ports is seeking a Quality Assurance Specialist to develop and review business processes, maintain the Integrated Management System (IMS), and execute improvement projects.
Key Skills for This Role
Responsibilities
- Develop and review business processes, maintain the IMS related documentation, and communicate process management changes to stakeholders
- Implement Quality Assurance processes and procedures aligned with company quality standards
- Prepare quality assurance action plans and implement productivity, quality, and customer service standards
- Participate in conducting Integrated Management System (IMS) internal audits
- Review and maintain IMS documents such as policies, TOR, SOPs, and Work Instructions
- Act as corporate Customer Feedback Management representative to ensure customer complaints are addressed
- Coordinate training and support to process owners on IMS, policies, and procedures
- Prepare quality reports and presentations to communicate findings and recommendations
- Execute quality and process improvement initiatives, transformation projects, and synergy projects
- Maintain process level risks and opportunities and non conformities log
Requirements
- Bachelor's degree in Engineering / Quality Management / Business Excellence, Computer Science, or a related field
- ISO 9001:2015 Lead Auditor Certification (Required)
- A minimum of 4 6 years of experience in a similar role
- Experience in Logistics & Supply Chain / Manufacturing / Maritime
- Experience in Management Systems and Process Improvement (Required)
- Lead/Internal Auditor Certification to ISO 45001, 14001, 22301, 27001, 55001 standards (Preferred)
- Professional certification, such as Six Sigma, CQE, or CQA (Preferred)
- Written and Spoken English is essential, Arabic is preferred
Full Job Posting
Overview
- Develop and review business processes, maintain the IMS related documentation, communicate the process management changes to relevant stakeholders, and execute improvement projects by contributing to the bottom line of business.
Core Responsibilities
- Implement Quality Assurance processes and procedures and ensure that the procedures are aligned with the company's quality standards and that they are effective in identifying and resolving defects.
- Prepare quality assurance action plans; implement productivity, quality, and customer service standards; identify and resolve problems; determine system improvements; and implement changes.
- Participate in conducting Integrated Management System (IMS) internal audits to ensure proactively issues and non conformities identified and effectively resolved for AD Ports Group in line with the documented procedure.
- Review and maintain Integrated Management System (IMS) documents such as policies, terms of reference (TOR), Standard Operating Procedures, Work Instructions.
- Act as a corporate Customer Feedback Management representative to ensure that customer complaints are effectively escalated and addressed in line with the global best practiced standards.
- Coordinate to provide training and support to process owners and executers that covers the integrated management system, policies, procedures, and core processes.
- Prepare quality reports and presentations that distill and communicate analytical and observational findings and recommendations to the project stakeholders.
- Execute the quality and process improvement initiatives, transformation projects, synergy projects to improve the efficiency and effectiveness of business processes.
- Maintain and improve service quality by completing process, system, compliance, and surveillance audits, and investigating customer complaints.
- Maintain process level risks and opportunities and non conformities log for AD Ports Group complying with the relevant international standards.
Qualifications
- Bachelor's degree in Engineering / Quality Management / Business Excellence, Computer Science, or a related field. Master's degree is a plus
- ISO 9001:2015 Lead Auditor Certification is (Required)
- Lead/ Internal Auditor Certification to ISO 45001, 14001, 22301, 27001, 55001 standards (Preferred)
- Professional certification, such as Six Sigma, CQE, or CQA
- Written and Spoken English is essential, Arabic is preferred
- A minimum of 4 6 years of experience in a similar role
- Logistics & Supply Chain/ Manufacturing / Maritime
- Experience in Management Systems and Process Improvement (Required)
- Experience auditing in a technical environment is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Abu Dhabi ports
Manager – Business Planning & Development
Abu Dhabi, UAE
Abu Dhabi Ports seeks a Manager for Business Planning & Development to support international expansion in CIS & Eastern Europe. The role involves market research, financial analysis, feasibility studies, and portfolio ma
Manager - Governance Risk and Compliance
, UAE
Abu Dhabi Ports is seeking a Manager for Governance, Risk and Compliance within the Maritime & Shipping Cluster. The role involves implementing GRC frameworks, managing policies, risk management, internal control, and co
Senior Specialist– Document Control
Abu Dhabi, UAE
Abu Dhabi Ports seeks a Senior Specialist in Document Control to manage the department's document control systems, ensure accuracy and integrity of project documentation, and coordinate with contractors. Requires a Bache
Manager - Stakeholder Engagement
Abu Dhabi, UAE
Abu Dhabi Ports is seeking a Manager for Stakeholder Engagement to drive progress in engineering, execution, and handover phases of a CAPEX programme. The role involves managing relationships with statutory authorities,
Senior Officer - General Services
Abu Dhabi, UAE
Abu Dhabi Ports is seeking a Senior Officer for General Services to manage administration services including catering, transportation, office supplies, and facility management. The role requires a Bachelor's degree and 3
Senior Specialist – Strategic Partnership
Abu Dhabi, UAE
Abu Dhabi Ports seeks a Senior Specialist – Strategic Partnership to build and manage stakeholder relationships for EC&FZ. The role requires 12-15 years of experience in stakeholder management, including 3 years in a man
Manager Project Implementation - Grain Handling
Abu Dhabi, UAE
Abu Dhabi Ports seeks a Manager Grains Handling Projects to plan, scope, and manage grain handling projects from an operations perspective. The role requires overseeing technical activities, ensuring quality, and bridgin
Manager - Waterways Management Control Center (WMCC)
Abu Dhabi, UAE
Abu Dhabi Ports seeks a WMCC-VTS Manager to lead vessel traffic service operations, ensuring safety and regulatory compliance. The role manages a team of VTS operators, oversees emergency procedures, and drives process a
Manager – Business Planning & Development
Abu Dhabi, UAE
Manager - Governance Risk and Compliance
, UAE
Senior Specialist– Document Control
Abu Dhabi, UAE
Manager - Stakeholder Engagement
Abu Dhabi, UAE
Senior Officer - General Services
Abu Dhabi, UAE
Senior Specialist – Strategic Partnership
Abu Dhabi, UAE
Manager Project Implementation - Grain Handling
Abu Dhabi, UAE
Manager - Waterways Management Control Center (WMCC)
Abu Dhabi, UAE