Specialist - Micro Mobility Operations
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Key skills for this role
About the Role
We are seeking a Specialist in Micro Mobility Operations to support daily delivery and operational excellence of micro mobility services. The role involves asset management, safety compliance, team coordination, and customer experience.
Key Skills for This Role
Responsibilities
- Ensure micro mobility assets are deployed, recovered, and rotated in line with service schedules and demand
- Maintain oversight of service operations in real time and act swiftly to resolve disruptions
- Support the operational introduction of new services, including bikes, scooters, or other micro mobility platforms
- Enforce safety protocols, route adherence, and equipment care across all field operators
- Support audits, inspections, and incident investigations, escalating concerns as needed
- Act as first point of support for operators, offering guidance, issue resolution, and operational updates
- Assist with onboarding, mentoring, and quality control for newly assigned team members
- Monitor and report on condition, availability, and performance of all micromobility assets
- Support data collection and reporting to inform operational improvements and asset utilization
- Support guest facing services by resolving frontline issues and enhancing service experience
Requirements
- Hands on operational experience in transport, mobility, or logistics
- Strong understanding of compliance, safety, and service delivery standards
- Reliable, proactive, and solutions oriented with ability to work under pressure
- Excellent interpersonal skills and ability to coordinate across teams and shifts
- Comfortable working on a rotational or shift based schedule
Full Job Posting
Job Purpose
- To support the daily delivery and operational excellence of micro mobility services within the organization’s properties, with a focus on service performance, safety compliance, and asset management. This role ensures consistent frontline execution, provides on ground problem solving, and bridges co
Operational Execution
- Ensure micro mobility assets are deployed, recovered, and rotated in line with service schedules and demand.
- Maintain oversight of service operations in real time and act swiftly to resolve disruptions.
- Support the operational introduction of new services, including bikes, scooters, or other micro mobility platforms.
Compliance & Safety Monitoring
- Enforce safety protocols, route adherence, and equipment care across all field operators.
- Support audits, inspections, and incident investigations, escalating concerns as needed.
- Ensure operators are briefed, trained, and aligned with company safety expectations.
Team Support & Coordination
- Act as the first point of support for operators, offering guidance, issue resolution, and operational updates.
- Assist with onboarding, mentoring, and quality control for newly assigned team members.
- Foster strong relationships between the field team, management, and maintenance providers.
Asset Management
- Monitor and report on the condition, availability, and performance of all micromobility assets.
- Support data collection and reporting to inform operational improvements and asset utilization.
- Coordinate with internal and external teams to ensure assets are serviced, secured, and optimally used.
Customer Experience & Incident Response
- Support guest facing services by resolving frontline issues and enhancing the service experience.
- Document incidents, escalate where necessary, and follow up on resolutions.
- Promote a culture of respect, professionalism, and customer care among operators.
Job Requirements
- Hands on operational experience in transport, mobility, or logistics.
- Strong understanding of compliance, safety, and service delivery standards.
- Reliable, proactive, and solutions oriented with the ability to work under pressure.
- Excellent interpersonal skills and the ability to coordinate across teams and shifts.
- Comfortable working on a rotational or shift based schedule.
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