Manager - Handover
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Key skills for this role
About the Role
Red Sea Global seeks a Manager - Handover to lead the end-to-end client handover process for residential projects. The role coordinates cross-functional teams, ensures compliance, and maintains high customer experience standards.
Key Skills for This Role
Responsibilities
- Lead planning, execution, and continuous improvement of client handover process across residential projects
- Act as primary liaison between Sales, Engineering, Legal, and other teams to coordinate handover deliverables
- Oversee development, implementation, and review of handover protocols, checklists, and client facing materials
- Ensure all required documents, compliance certifications, approvals, and physical assets are completed and delivered
- Track and close outstanding items from project teams, including defect rectifications prior to handover
- Manage scheduling and logistics for client walkthroughs, briefings, and key handover events
- Monitor client feedback and coordinate resolution of post handover issues with customer service teams
- Maintain accurate data records, reports, and dashboards related to handover status, KPIs, and client feedback
- Identify and mitigate risks that may delay or impact quality of handover deliverables
- Ensure all handover activities comply with RSG policies, procedures, and audit standards
Requirements
- Bachelor’s degree in Business Administration, Real Estate, Engineering, Project Management, or related field
- 8 years of experience (with 1+ in managerial roles)
- Advanced handover process management skills
- Advanced cross functional coordination skills
- Advanced project scheduling and monitoring skills
- Advanced compliance and documentation review skills
- Advanced risk identification and resolution skills
- Intermediate residential customer experience knowledge
- Intermediate reporting and data analysis skills
- Intermediate CRM/project tools (e.g., Salesforce) proficiency
Full Job Posting
Job Purpose
- Manage the end to end client handover process, ensuring a seamless and timely transition from project completion to client delivery.
- Coordinate internal stakeholders, validate documentation and asset readiness, and maintain high standards of compliance and customer experience.
Job Responsibilities
- Lead the planning, execution, and continuous improvement of the client handover process across all residential projects
- Act as the primary liaison between Sales, Engineering, Legal, and other relevant teams to coordinate handover deliverables
- Oversee the development, implementation, and regular review of handover protocols, checklists, and client facing materials
- Ensure all required documents, compliance certifications, approvals, and physical assets are completed and delivered
- Track and close any outstanding items from project teams, including defect rectifications or final touch ups prior to handover
- Manage scheduling and logistics for client walkthroughs, briefings, and key handover events
- Monitor client feedback and coordinate resolution of post handover issues in collaboration with customer service teams
- Maintain accurate data records, reports, and dashboards related to handover status, KPIs, and client feedback
- Identify and mitigate risks that may delay or impact the quality of handover deliverables
- Ensure all handover activities comply with RSG policies, procedures, and audit standards
Job Requirements
- Bachelor’s degree in Business Administration, Real Estate, Engineering, Project Management, or a related field
- 8 years of experience (with 1+ in managerial roles)
Technical Competencies
- Handover Process Management (Advanced)
- Cross Functional Coordination (Advanced)
- Residential Customer Experience (Intermediate)
- Project Scheduling & Monitoring (Advanced)
- Compliance & Documentation Review (Advanced)
- Reporting & Data Analysis (Intermediate)
- Risk Identification & Resolution (Advanced)
- CRM/Project Tools (e.g., Salesforce) (Intermediate)
- Stakeholder Management (Advanced)
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