Spa Therapist

About Raffles The Palm

Job description

Job responsibilities

• Perform spa treatments for members and guests using safe and professional techniques.
• Maintain supplies, product inventories, treatment kits, work areas, and equipment.
• Assist with salon reception, nail services, retail sales, and restocking when not scheduled for aesthetic services.
• Maintain knowledge of services, products, procedures, and current aesthetic industry trends.
• Answer questions, review appointments, coordinate treatments, and promote spa services.
• Support spa operations and cross-department activities as required.
• Maintain guest satisfaction, safety, cleanliness, and service standards.

Administrative duties

• Follow the Standard Operating Procedures Manual.
• Maintain training logs and treatment-room supply inventories.
• Maintain accurate records required by the hotel and government regulations.
• Attend weekly and monthly aesthetic department communication meetings.

Health and safety

• Follow departmental safety procedures, emergency procedures, and the spa safety manual.
• Maintain aesthetic and personal equipment in safe and sanitary condition.
• Ensure safety and service remain priorities for guests, members, and colleagues.

Qualifications and experience

• Graduate from an accredited school of aesthetics.
• Have a minimum of two years of experience as an aesthetician.
• Hold a valid DHA license.
• Have safety-oriented First Aid training and CPR - Basic Rescuer training.
• Maintain current professional licenses.
• Be trained in facility operations and cross-trained across spa departments.

Colleague relations and operations

• Maintain positive relationships with departments throughout the spa and hotel.
• Understand and follow spa safety policies, emergency procedures, employee handbook standards, and salon operations.
• Support facility operations, cleanliness, retail, guest relations, and cross-department coordination.

Financial responsibilities

• Maintain the facility while adhering to operating budget requirements, including payroll.
• Ensure efficient billing of services to guests.

Employee benefits and values

• Employee benefits include discounted stays, dining and wellness discounts, complimentary upgrades, and extended stays across Fairmont and Raffles properties.
• The organization emphasizes respect, excellence, belonging, empowerment, and integrity.