Night Front Office Agent
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Role Overview
The Night Front Office Agent manages front desk activities including reception, check-in, check-out, cashiering, foreign exchange, and guest inquiries.
The role reports to the Front Office Supervisor and focuses on warm, personalized arrival and departure experiences.
Key Skills for This Role
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About Raffles The Palm
Raffles The Palm Dubai is a luxury beach resort on Palm Jumeirah with 340 rooms, suites, and villas.
The resort offers a private beach, entertainment and recreational facilities, restaurants, boutiques, and conference spaces.
Role Overview
The Night Front Office Agent manages front desk activities including reception, check-in, check-out, cashiering, foreign exchange, and guest inquiries.
The role reports to the Front Office Supervisor and focuses on warm, personalized arrival and departure experiences.
Front Desk Operations
- Register and room arrivals and perform check-in, check-out, and room-change procedures.
- Enter guest data accurately into the hotel system and maintain comprehensive knowledge of reservation procedures.
- Attend to safety box requests and maintain a clean and orderly front desk work area.
Cashiering and Night Audit
- Maintain the cashier float, prepare daily money reports, cash checks, and assist with currency exchange.
- Perform audit balancing and prepare audit reports.
- During night shifts, check the night report, prepare the morning report, and complete forms for guest arrivals.
Guest Service
- Respond to guest complaints, inquiries, and requests and refer unresolved issues to a supervisor or assistant manager.
- Support onward bookings at other Raffles properties and ensure departing guests leave with a positive impression.
- Maintain professional behavior, appearance, attitude, and service standards.
Qualifications
- Post-secondary education or relevant qualifications in hotel management.
- At least two years of guest relations experience, preferably in a four- or five-star hotel.
- Strong written and verbal English communication skills.
- Ability to work in a multicultural environment and exercise good judgment with difficult guests.
Employee Benefits
- Colleague perks include complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, and dining and wellness discounts.
Application Process
- Candidates receive an AssessFirst questionnaire after applying, and completion is mandatory for candidacy consideration.
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