Spa Therapist (Arabic Speaker)
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Key skills for this role
About the Role
Hilton is seeking a Spa Therapist in Doha, Qatar to provide professional massages and body treatments while delivering memorable guest experiences. The role requires strong interpersonal skills and a commitment to high customer service standards.
Key Skills for This Role
Responsibilities
- Attend Hilton Trainings and monthly departmental meetings as required
- Ensure high standards of cleanliness in the department
- Report any maintenance issues to Front Office Manager
- Assist in all areas of operations as requested by Front Office Manager
- Be fully aware of current and future services offered by the hotel
- Ensure departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Provide efficient guest service from point of arrival to check out; book, change and cancel appointments and upsell retail
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services
- Accurately explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
Requirements
- Strong interpersonal skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Previous experience in a similar role
Full Job Posting
Job Description
- Hilton is seeking a Spa Therapist to provide professional massages and body treatments.
- The role involves delivering memorable experiences that make the stay for every guest.
Responsibilities
- Attend Hilton Trainings and monthly departmental meetings as required.
- Ensure high standards of cleanliness in the department.
- Report any maintenance issues to Front Office Manager.
- Assist in all areas of operations as requested by Front Office Manager.
- Be fully aware of current and future services offered by the hotel.
- Ensure departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
- Provide efficient guest service from point of arrival to check out; book, change and cancel appointments and upsell retail.
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
- Accurately process all billing and posting for spa and retail services.
- Accurately explain spa treatment menu and packages to guests.
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
Skills
- Strong interpersonal skills.
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Excellent attention to detail.
- High standards of cleanliness.
- Ability to work in a consistently professional and helpful manner.
- Previous experience in a similar role.
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