Spa & Recreation Receptionist
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Key skills for this role
About the Role
Accor is seeking a Spa & Recreation Receptionist to greet guests, manage bookings, and ensure seamless spa operations. The role requires 1-2 years of experience in a spa or hospitality front desk role with excellent communication and organizational skills.
Key Skills for This Role
Responsibilities
- Greet and assist guests in a professional, friendly manner in person and over the phone
- Manage treatment bookings, schedule appointments, and ensure seamless spa operations
- Provide accurate information about spa services, treatments, and promotions
- Handle guest concerns and complaints promptly and discreetly
- Operate the point of sale system, handle payments, and reconcile daily transactions
- Maintain cleanliness, ambiance, and organization in all reception and public spa areas
Requirements
- Minimum 1–2 years of experience in a spa, wellness, or hospitality front desk role
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Friendly, professional appearance and service oriented mindset
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
Key Responsibilities
- Greet and assist guests in a professional, friendly manner in person and over the phone
- Manage treatment bookings, schedule appointments, and ensure seamless spa operations
- Provide accurate information about spa services, treatments, and promotions
- Handle guest concerns and complaints promptly and discreetly
- Promote rebookings and encourage guest loyalty
- Maintain confidentiality of guest and staff information
- Operate the point of sale system, handle payments, and reconcile daily transactions
- Maintain spa databases, records, and reports as required
- Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas
- Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels
- Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences
- Report discrepancies, security issues, or maintenance needs to management
Qualifications
- Minimum 1–2 years of experience in a spa, wellness, or hospitality front desk role
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Friendly, professional appearance and service oriented mindset
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