Spa Receptionist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Responsible for welcoming guests, managing appointments, providing personalized service, and maintaining a luxurious spa environment with strong communication and organizational.
Key Skills for This Role
Responsibilities
- Welcome guests warmly upon arrival and provide personalized service
- Manage spa reservations, appointments, cancellations, and changes efficiently
- Provide accurate information on treatments, pricing, packages, and promotions
- Process payments accurately including cash, credit card, and room charges
- Maintain a clean, organized, and welcoming reception area
- Assist guests with completing consultation forms and record preferences
- Support retail sales by introducing guests to spa products
Requirements
- Experience in a spa or hospitality reception role preferred
- Excellent communication and interpersonal skills
- Ability to handle payments and administrative tasks
- Professional appearance and demeanor
Full Job Posting
Overview
- As a Spa Receptionist at Banyan Tree Dubai, you are responsible for creating a warm and seamless welcome experience for guests visiting the Spa, ensuring all interactions are handled with professionalism, care, and attention to detail.
- You are a key ambassador of the Banyan Tree brand, providing personalised service from the moment guests make an enquiry or arrive at the Spa, while ensuring smooth coordination of appointments, treatments, and guest requests.
Key Responsibilities
- Welcome all guests warmly upon arrival at the Spa and provide a personalised first impression.
- Deliver professional and attentive service throughout the guest journey, from enquiry to departure.
- Assist guests with Spa facilities, treatment options, wellness experiences, and resort offerings.
- Anticipate guest needs and respond to requests in a timely and courteous manner.
- Maintain a calm, welcoming, and luxurious Spa environment at all times.
- Manage Spa reservations, appointments, cancellations, and changes efficiently.
- Provide accurate information regarding treatments, pricing, packages, promotions, and availability.
- Coordinate closely with Spa Therapists to ensure smooth treatment schedules and guest flow.
- Confirm appointments and communicate any relevant information to guests prior to their visit.
- Maintain accurate guest records, preferences, and treatment history where applicable.
- Handle guest enquiries professionally in person, over the telephone, and through digital communication channels.
- Provide recommendations on suitable treatments and Spa experiences based on guest preferences.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BANYAN TREE
Fitness Trainer
Dubai, UAE
Role Overview As a Fitness Trainer at Banyan Tree Dubai, you are responsible for delivering personalised fitness experiences that support guests health, wellbeing, and lifestyle...
Spa Therapist
Dubai, UAE
Company Description Banyan Group is one of the world s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing ...
Wellbeing Practitioner
Dubai, UAE
Banyan Tree Dubai seeks a Wellbeing Practitioner to deliver holistic wellness experiences including meditation, breathwork, and sound healing. The role involves personalized consultations, wellness coaching, and maintain
Spa Attendant
Dubai, UAE
Role Overview As a Spa Receptionist at Banyan Tree Dubai , you are responsible for creating a warm and seamless welcome experience for guests visiting the Spa, ensuring all inte...
Spa Receptionist
Dubai, UAE
Banyan Tree Dubai seeks a Spa Receptionist to create a warm welcome experience for spa guests. The role involves managing reservations, guest communication, payments, and administrative support in a luxury hospitality en
Waiter / Waitress In Room Dining
Dubai, UAE
Banyan Tree Dubai is hiring a Waiter/Waitress for In Room Dining to deliver luxury dining experiences in guest rooms and villas. The role requires strong food and beverage knowledge, attention to detail, and a commitment
Restaurant General Manager
, UAE
Role Overview As a Restaurant General Manager at Banyan Tree Dubai , you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experien...
Fitness Trainer
Dubai, UAE
Deliver personalized fitness experiences, conduct assessments, design training programs, and promote wellness while ensuring guest safety and satisfaction.
Fitness Trainer
Dubai, UAE
Spa Therapist
Dubai, UAE
Wellbeing Practitioner
Dubai, UAE
Spa Attendant
Dubai, UAE
Spa Receptionist
Dubai, UAE
Waiter / Waitress In Room Dining
Dubai, UAE
Restaurant General Manager
, UAE
Fitness Trainer
Dubai, UAE