Spa Receptionist
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Key skills for this role
About the Role
Greet guests, manage appointments, handle inquiries, ensure cleanliness, coordinate with staff, and maintain compliance in a spa environment.
Key Skills for This Role
Responsibilities
- Greet guests warmly and professionally upon arrival
- Answer phone calls, emails, and other inquiries promptly and accurately
- Schedule spa appointments and maintain an up to date reservation system
- Ensure guest profiles and preferences are accurately recorded
- Explain spa services, products, promotions, and packages to guests
- Handle check ins and check outs, including billing and payment processes
- Maintain cleanliness and organization of the reception area and relaxation zones
- Coordinate with therapists and spa staff to ensure a seamless service flow
- Upsell spa products and retail merchandise
- Resolve guest complaints or concerns promptly and professionally
- Follow opening and closing procedures of the spa
- Ensure compliance with all health, safety, and hygiene regulations
Requirements
- Experience in a spa or hospitality reception role (implied by duties)
- Strong customer service and communication skills
- Ability to handle billing and payment processes
Full Job Posting
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Answer phone calls, emails, and other inquiries promptly and accurately.
- Schedule spa appointments and maintain an up to date reservation system.
- Ensure guest profiles and preferences are accurately recorded.
- Explain spa services, products, promotions, and packages to guests.
- Handle check ins and check outs, including billing and payment processes.
- Maintain cleanliness and organization of the reception area and relaxation zones.
- Coordinate with therapists and spa staff to ensure a seamless service flow.
- Upsell spa products and retail merchandise.
- Resolve guest complaints or concerns promptly and professionally.
- Follow opening and closing procedures of the spa.
- Ensure compliance with all health, safety, and hygiene regulations.
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